4th of Dec, 2011 by User231101

Vanderbilt took 1619.82 from our checking account December 1st. 2011. They were only supposed to take 809.91. We just bought this place and have not been late with anything! I received their monthly loan statement saying that the mortgage was only 809.91. I went to my bank (Suntrust) and the people at Suntrust was very helpful in trying to negotiate with Vanderbilt for us. Vanderbilt says it needs a letter of guarntee from Suntrust and the Representitive told Vanderbilt they could not do that. This was a debit out of my checking account and would have caused several things to bounce but Suntrust was nice enough to forgo all NSF charges. I talked to Hollie on Saturday December 3rd 2011 at the 1-800-970-7250 ext. 2161 and she told me to fax in the transaction record and they would refund 809.91 in 2 or 3 business days. I called today Monday December 5th 2011 and talked to Mark at Vanderbilt at 1-800-970-7250 ext. 2929 and he told us if we didnt submit a letter of guarntee we would not get the money back until December 23 2011. I had written other bills off my checking account and this caused my account to go -244.00 but thank goodness Suntrust didnt charge any NSF charges. I had to borrow money off of 2 credit cards to put in the account today. What a mess!!!!!

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