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AAA Auto Warranty
AAA Auto Warranty Sold warranty which is not honored, despite me exactly following ALL factory recommendations and schedules Trevose, Pennsylvania
29th of Nov, 2010 by User321324
I purchased a warranty from AA Auto Warranty for $1,530. AA Auto Warranty merely sells warranties/broker the deal. I purchased the warranty because before purchasing my vehicle, which was in perfect condition, I researched the make, model, and year of my vehicle. I learned that my make and model sometimes have transmission issues. So that was the reason I purchased the warranty.
Sixteen months later, and 15,000 miles and sure enough, my vehicle transmission failed. I didn't think much of it since I had purchased a warranty. I had followed all manufacturer maintenance schedules and had my vehicle serviced at the dealership where I purchased it. I even double checked the service departments's recommendations to make sure that I was also following my owner's manual.
I had the vehicle towed to the dealership who contacted the warranty company with the $3,900 claim for a transmission replacement. The warranty company responded and said that I had not followed the factory recommendations, which is bogus, according to my owner's manual and the dealership. The actual warranty company who denied my claim is Consumer Direct Warranty Services (AA Auto Warranty is merely sells the warranties, but does nothing further).
I Called AA Auto warranty and the "customer service" rep on the other line answered my concerns with telling me that, after they sell me the warranty, they "don't do a damn thing about it". Frankly, I couldn't have said it any better then the rep.
Basically, AA Auto warranty sells warranties from companies that do not honor their warranties. And, despite having made payments that totaled $1,500 directly to AA Auto Warranty, they would not refund my money. They took my money, sold me a junk warranty. Now I'm out, $5,430. Thanks AA Auto warranty.

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