Access America Travel Insurance & Assistance This company is a total SCAM! Richmond, Virginia

21st of Oct, 2011 by User920460

Based on a recommendation on Delta Airlines' website I purchased travel insurance from Access America. Subsequent to purchasing the ticket my wife received a diagnosis of cancer from the findings of a routine medical examination. We had no reason to expect this diagnosis, otherwise I would not have spent $461.80 for the ticket and $26.55 for the travel insurance. Today I received a denial of claim for refund of the ticket purchase from Access America, citing my wife's cancer as a preexisting condition. As far as I'm concerned, Access America is a bunch of crooks and Delta Airlines is nothing more than a shill for their con.

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4559 days ago by AAhelpteam

Hi Cal,

Access America’s Help Team here. We are sorry to read about your wife’s illness and wish her the best. While I don’t yet know all your specifics, I can tell you that travel insurance is like any other type of insurance, in that there are terms, conditions, and limitations that impact coverage. Coverage for existing medical conditions is excluded from many of our travel insurance policies. We provide a list of covered reasons for trip cancellation and interruption in the policy, as well as a list of general and specific exclusions which we strongly encourage all customers to review when they receive it. And we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. Please see our FAQs: http://bit.ly/

We’d be happy to look into your case for you. Please email us at [email protected] with your full name and policy number.