| Accurate air conditioning |
| Accurate air conditioning & heating almost a month and still not resolved... with a baby under 1 in the house Katy & Dallas, Texas |
| 10th of Jul, 2011 by User505674 |
| June 14th 2011 reported to Americam Home Shield that my tenents A/C was not working properly and a puddle had formed on the flooe next to the indoor unit, they despatched Accurate air & heat, they turned up on 6/16 and advised that it was aplumbing issue, the A/C was fine, a plumber was sent who advised it was an A/C issue. Accurate came back on 6/21 and advised that they needed a part, after chasing them several times a tech was lined up for 7/5, on JUly 3rd the A/C went out completely in 100degree heat and a bady under one on the house. (I accomodate my tenents in a hotel thinking, all would be resolved 7/5) the tech advised that he noticed that their were some wires whioch needed reattaching but he had only come to clean the unit and that he did not know what I was talking about regarding any 'parts' (seems they lied about that bit), he couldnt do the wires as this was 'specialized' talked Accurate and was told that the best they could do was get someone out on Saturday, (more Hotels Bills), chased Accurate to see if they had an opening sooner to be told Monday was the best they could do... no one knew anything about the Saturday conversation, these people are a bunch of Liars and con artists, this has still not been resolved and upto now I have had to foot 8 nights in a hotel for my tenents, it would have been cheaper to pay a reputable Air condiotioning company than claim on the warranty... also I paid Accurate the $60 call out fee on on 6/16 and it still doesnt show up with AHS so everytime I call them they ask for payment... bunch of conmen.... |
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ALL FIRST AMERICAN AND AMERICAN HOME SHIELD CUSTOMERS BEWARE!!! PRIVATE END CUSTOMERS, CHOOSE SOMEONE ELSE!!!
1. question and double question your non covereds. especially the disposal with a fee of $150. Check with your city because Accurate will tell you that they have to do it to dispose of it by epa guidelines when in fact...it makes it way back to the shop where employees scrap the old equipment for profit.
2. Although it is only necessary for someone 18 or over to be present at the time of appointment, if possible the homeowner or tenant should be present to see first hand what is being done. fyi..take pictures before they arrive and after. Do not wait days or even weeks to look at the work that was done.
3. Unless it is an unusual circumstance, things like control board/circuit borads do not take forever to come in. You should be able to go right back on the schedule for that type of repair. IT DOES NOT TAKE 3 - 5 DAYS FOR A SMALL PART TO COME IN...THAT IS JUST THEIR WAY OF BUYING TIME.
People do your homework. Your warranty companies use more than just one vendor. If you submit a claim and its dispatched to this company...I would call my warranty company back and ask for it to be redispatched to a different company.
There have been plenty of good employees that have worked for this company however they were employed by really rotten owners. Owners that do not appreciate their employees nor have their best interest at heart.
Of course this is all my opinion, but if you do your homework you will find my opinion is one of many...look at this page alone. |
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