| Ace Wigs |
| Ace Wigs shoddy business practices! Internet |
| 7th of Aug, 2011 by User122536 |
| Guess I was one of the lucky ones, I did receive the merchandise I ordered. However, 11 days after ordering and paying $25 for expedited shipping, I had heard nothing. I emailed asking for status, still nothing. I emailed requesting they cancel my order and lo and behold 4 days later they shipped my merchandise. Of course they have a no return policy which is probably the only reason they are still in business! |
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Good afternoon, On 9/19/2011 I purchased a wig for my 13 yo grand daughter. She has Alopecia Totalis. She went bald and will never grow hair again. I also purchased a agreement to expedite the shipment to be delivered within 7 - 10 days. On 9/29/2011 we had not received the wig so my wife called ACE WIGS and asked the status of ORDER#091911-2. She was told that they would look into in and call back. Five hours later she called back and was informed that the item was returned to them due to a wrong zip code. They told her that she could expect the delivery on Mon 10/3/2011. Now, I run a shipping department and I can tell you for a fact, that there is no way to get a package shipped from NV to MA and back to NV within a weekend. It f it did indeed have the wrong zip code the carrier would have contacted the shipper to get dispensation. Either way it would sit on a dock in MA for the weekend. So, tell me how did they get it returned? They didn't, they lied. So anyways after 6:00PM and still no wig I called to acquire the status of the wig. I was told they would check into it again and would call me back. I waited about two hours and called back. I admit I was a little upset by this time. When I asked the status of the order, I was told the earliest I could expect the wig would be Friday of the week 10/7/2011. I told them that this was unacceptable and that they had the means to get it delivered next day or 2-day delivery. They hung up on me. When I called back, I asked if by chance ( I knew better) that we was disconnected? Guess what, it happened again.
I decided to go on line and send a e-mail to them. When I logged on I found a e-mail from them stating that my order was cancelled. Now, I had no problem with that until I started reading their cancellation policy. Is essence, I will loose my money approx $60. Because they will take $25.00 or 50% of the order whichever is the highest, and give me A STORE CREDIT FOR THE BALANCE. Why in the world would I want a store credit from this guy. He didn't do what was promised and as far as I can tell i'm not the only one he has done this to. Upon reading other complaints about this company, I am very sorry to have trusted them to deliver a wig for my grand daughter. This business should be shut down for consumer fraud. |
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Good afternoon, On 9/19/2011 I purchased a wig for my 13 yo grand daughter. She has Alopecia Totalis. She went bald and will never grow hair again. I also purchased a agreement to expedite the shipment to be delivered within 7 - 10 days. On 9/29/2011 we had not received the wig so my wife called ACE WIGS and asked the status of ORDER#091911-2. She was told that they would look into in and call back. Five hours later she called back and was informed that the item was returned to them due to a wrong zip code. They told her that she could expect the delivery on Mon 10/3/2011. Now, I run a shipping department and I can tell you for a fact, that there is no way to get a package shipped from NV to MA and back to NV within a weekend. It f it did indeed have the wrong zip code the carrier would have contacted the shipper to get dispensation. Either way it would sit on a dock in MA for the weekend. So, tell me how did they get it returned? They didn't, they lied. So anyways after 6:00PM and still no wig I called to acquire the status of the wig. I was told they would check into it again and would call me back. I waited about two hours and called back. I admit I was a little upset by this time. When I asked the status of the order, I was told the earliest I could expect the wig would be Friday of the week 10/7/2011. I told them that this was unacceptable and that they had the means to get it delivered next day or 2-day delivery. They hung up on me. When I called back, I asked if by chance ( I knew better) that we was disconnected? Guess what, it happened again.
I decided to go on line and send a e-mail to them. When I logged on I found a e-mail from them stating that my order was cancelled. Now, I had no problem with that until I started reading their cancellation policy. Is essence, I will loose my money approx $60. Because they will take $25.00 or 50% of the order whichever is the highest, and give me A STORE CREDIT FOR THE BALANCE. Why in the world would I want a store credit from this guy. He didn't do what was promised and as far as I can tell i'm not the only one he has done this to. Upon reading other complaints about this company, I am very sorry to have trusted them to deliver a wig for my grand daughter. This business should be shut down for consumer fraud. |
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| DO NOT DO BUSINESS WITH THIS COMPANY. They give a phone number on their site and call it a "hotline". They tell you on their phone message (no one EVER answers the phone) that the best way to contact them is via email. They NEVER respond to email. It took 5 weeks for me to get my wig after leaving repeated messages on their voice mail and sending emails. They charged my credit card the day I placed my order. After reading other reviewers, I guess I'm just lucky I got anything. I wanted to exchange the wig for another style but I could never talk to or communicate with anyone and others said they sent theirs in for an exchange and never got anything back so they were out both their money and the wig. This business needs to be shut down. I did not do any research on them before placing my order. Their site looked legit. I had never had an experience even remotely like this with any other internet vendor in the many years I have been ordering online. SHAME ON YOU ACE WIGS. People with medical needs order from you. People of good faith order from you. SHAME ON YOU. |
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