Consumer reviews and reports on scam companies, bad products and services
acer computers
acer computers of america acer computers contacted acer 3x no satisfaction or compromise san jose, California
5th of Jan, 2011 by User685812
purchased acer1 netbook for xmas.Had 2 wks,screen broke.I was going to drop it grabbed screen by top of computer,now doesn't work.Contacted acer 3x to get a level 2 cust. serv. person in usa,could not give me a negotiated deal to have screen replaced.Cost is $99.00 plus shipping.Would not give me a supervisor or phone numbers of vp of marketing Mr. Mrobello or Acer Pres. Mr. Lanci..At first looking for a deal to get it fixed,now due to inconvenience and hastle I want it repaired for free.I think it has a cheap thin screen and should not have broken when grabbed.When I spoke to the level 2 tech (richard) #25324,he assured me that any complaints,go back to them in texas and the big shots never see them.I think that is poor customer service.


I think acer is too big and really doesn't care about taking care of their customers,because their products are soo cheap,and a new sucker is born every minute!!


Not happy with Acer Computers USA


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