Consumer reviews and reports on scam companies, bad products and services
Acronis True Image Home 2012 Acronis True Image Home 2012 is flakey Internet, Internet
29th of Nov, 2011 by User504665
Aconis True Image Home 2012 is real flakey and I wouldn't use it. It has wiped my computer clean 3 times in one month. I used Acronis backup software for over 5 years, but this latest release can be real trouble. Twice when I manually kicked off a backup, it started a restore instead and then crashed, making my computer unbootable. I had to reload Windows 7 and all my software. The Boot disk that I had created from Acronis did nothing. The last time, I was getting ready to kick off a backup and it said a new release of Ture Image Home 2012 was available, so I clicked to update and it said a restart was needed, which I clicked OK. Boot Manager came back and said my computer was unable to start and to insert the Windows installation disk. I contacted Acronis support via Chat and told them the problem and they said they had no record of a valid key, even though I successfully re-installed it twice this month. I was told I would have to PPI (pay per incident). I am now through with this company. More trouble than it is worth. I'm now using the backup services available with Windows 7. Sure can't be any worse.
Comments
4159 days ago by Wtaylor35
Yes, a bunch of shysters...I will never again purchase anything from this company! After several attempts in using Acronis True Image and trying to recover my system with 'My Backup', (unsuccessfully, I might add) I tried to contact 'support' via their website. There, I had to register as a user and then register the product...only to learn that 'this product is no longer supported'. What kind of crappy company refuses support on a product which was installed only four months prior???
3650 days ago by Mercury
Don't believe the hype! Acronis True Image 2014 causes my computer to freeze completely & one needs to press the reset-button to restart the computer.
Their software is supposed to protect computer-systems from failure; & should not cause them!!!
Acronis then has the audacity to charge £20 for their 'service' to get their broken, faulty software working for which I paid circa £60 just three months ago.
Acronis is in breach of Consumer Protection Regulation. Their software is not fit for purpose & I forwarded the whole matter now to Trading Standards in the UK.

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