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allstate insurance
allstate insurance Fraud, Misleading Sale, and terminating my policy because they never sent a renewal request form. Internet
17th of Apr, 2011 by User675406
If you hate Allstate and interested in brining the company down within legal limit. please contact me.
and I found out the address to the president of allstate if you want to complain directly to the president. Allstate insurance ocmpany
Suite E6s 2775 sanders road north brook illinois 60062 You may be familiar with the popular advertising campaigns that abound on television and other mass media. Theres a good reason for this plethora of commercials. The automobile insurance industry is a huge, highly profitable business. Nearly every automobile owner in the United States is required to own such insurance if he or she owns, leases, or rents a car. Therefore, competition for the consumer dollar is fierce. It would seem that on the surface at least, the major insurance providers would attempt to provide good customer service to maintain a positive reputation. My experience with Allstate Insurance Company, specifically its Allstate Motor Club, indicates otherwise. My dealings with them have been rife with deception, equivocation, incompetency, and a lack of ethics on their part. Let me elaborate. In November of 2010, I received an unsolicited phone call from a customer service representative of the Allstate Motor Club. The caller, an employee of the Motor Club, recommended that I register and enroll in the Clubs Platinum Elite Membership. The saleswoman with whom I spoke described the memberships purported benefits. Here is a summary of these benefits as she explained them. The service representative stated that, You do not have to surrender your drivers license to a police officer if pulled over. She further stated that a second benefit was that I would not receive any demerits on my drivers license should I be stopped by a law enforcement officer that suspected I had been guilty of a moving violation. In such a case, she claimed, all I would need to do is pay the penalty, and I would not incur any points on my driving record. This latter benefit was one of the critical factors that persuaded me to purchase the membership. However, since its common that a salesperson may make an error in describing a service or benefit, I asked the Allstate Motor Club representative to confirm the member benefits she had just described. I recommended that she speak with her supervisor concerning the matter, and she stated she would do so immediately. At that point, she placed me on hold for several minutes. When she resumed our conversation, she claimed that she had conferred with her supervisor not once, but twice, and that her supervisor assured her the information she provided me was accurate. Additionally, she explained there was a third benefit that I would enjoy if I were to become a member. As part of my membership, she claimed that Allstate would provide reimbursement for accrued legal fees of up to $1500 should I seek an attorney to dispute any moving violation. The benefits of joining the Motor Club seemed attractive, but to be sure the representative was being accurate, I provided her with two hypothetical examples: 1) If I were to be pulled over for a suspected driving violation, would the benefit protect me from being required to surrender my drivers license (and instead provide my Platinum membership card to a police officer)?
Her response to this question was yes. 2) Would the legal fee for a lawyer be reimbursed as long as the charge was under $1500?
She answered in the affirmative to this question as well. Based on these confirmations, I joined the Motor Club. But as it turned out, not only was the salespersons description inaccurate, but owing to this inaccuracy, I incurred a financial loss far beyond the price of the membership.
I discovered these facts to be true when I was stopped by a police officer for going through a red light. When I attempted to provide the officer with my membership card, he claimed that it was worthless, ordered me to surrender my license, and issued me a summons. To respond to this summons, I acquired the services of an attorney. Since the actual amount paid by the Club for an attorneys consultation is $150 (not $1,500 as the customer representative stated), I had to pay additional charges myself. In fact, it was my attorney that led me to suspect that I had been given erroneous information, informing me that he had never heard of such benefits offered by a motor club. After speaking with my attorney, I attempted to find out the name of the employee with whom I had made the membership transaction. I called the customer service telephone number, and spoke to Victor (Senior Supervisor, employee ID 41728) at 11:15 A.M. During the 20 to 25 minutes I spoke with him, Victor told me that he had no doubt that the employee has made a mistake, and he then apologized to me. Victor said the company would investigate the matter and the appropriate department would send me a letter to help resolve the matter. I waited one week, but no letter arrived. I called Victor again. He apologized and said a letter concerning the matter would be forthcoming. To this day, I have not received any such letter. I also spoke to a Mr. Kaushik (floor manager of the Motor Club, employee ID 41761) for about 35 minutes. Mr. Kaushik stated that the brochure was not a contract, and that the verbal agreement was the contract. However, he also explained that the arrest bond only works when you get arrested. This is not the information I originally received regarding the club benefits. The first salesperson told me the $1,500 coverage for legal fees would be paid by Allstate for any consultation with a lawyer regarding any matter concerning a traffic violation. She made no mention of the proviso that this amount was only applicable should the member be arrested. Owing to the saleswomans erroneous information (information she guaranteed was accurate), I am at a loss of $1,350 ($1500 - $150). I received the check for $150 from the Allstate Motor Club. Although I was told that included with the check would be the Motor Club handbook, enumerating the benefits in writing, Allstate failed to send me one.
After all of this, I found out that my auto insurance policy I had before the motor club membership was cancelled because the renewal letter was sent to the wrong address. The next time you see an advertisement celebrating the benefits of Allstate, think about my experience with them. Dont fall for the hype.
Comments
2677 days ago by Koolmolecule
Allstate agent cheated me. The agent first quoted $109 per month and $654 for six months. I agreed to pay for first three months and then all state sent in a bill in mail saying that my insurance is 856 for six months. When I told them about what the quote was and asked them to contact the agent, they said they cannot give the information of the agent and it is confidential. So, all state agents are ripping off customers and then All state corporate people are screwing the customers later. This is all shady business. please let me know who I can talk to.
thanks!
2677 days ago by Koolmolecule
Allstate agent cheated me. The agent first quoted $109 per month and $654 for six months. I agreed to pay for first three months and then all state sent in a bill in mail saying that my insurance is 856 for six months. When I told them about what the quote was and asked them to contact the agent, they said they cannot give the information of the agent and it is confidential. So, all state agents are ripping off customers and then All state corporate people are screwing the customers later. This is all shady business. please let me know who I can talk to.
thanks!

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