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American Dream Vacations This company rented me an unsafe Vehicle Houston, Texas |
2nd of Oct, 2011 by User731582 |
It was my under standing that I would be charged to rent an RV from American Dream Vacations. In return for the money I would pay for the various charges I would receive a safe, comfortable, operating, clean and enjoyable vehicle. Unfortunately, the RV I rented was none of those. I rented a 30ft Monarch RV. The Vehicle was a death trap. A list of problems I encountered Training – The gentleman who trained me on the RV stated he had only worked there a week, and would only show me the things he understood. Rear View TV – Safety feature –went out 3 days into the trip had to have someone get out of the truck and assist when backing up. Air Conditioning – the RV AC leaked so bad we could not use the front passenger seat when it was on. Shocks / Struts – The RV was not stable on the road –very dangerous Interior Drawers and Bathroom door – The locks were not working so we sent hours in the RV listening to slamming and banging. Cleanliness and over all condition – Disgusting –When I question the lady in the office about the cleanliness, she said we ordered the RV late and they were not able to clean it correctly –but I still get to pay the same price? Tire – I stopped as required to have the tire pressure checked and had to pay $20.00. The attendant could not check the pressure on the back passenger tire –there were no stems –safety hazard? Main Door – The main door flew open 4 times during the trip while traveling on the interstate at 55-60 mph. Yes, it was locked. Generator / Battery – I had to jump the battery twice –once when I was trying to return it. Elliot said it was because of the way the cleaners sprayed water all over the batteries –they were all corroded. Tolls - 2 months after I thought I had put this horrible experience behind me -I see a charge on my bank account for $37.00 for tolls -The tolls were paid -I had a toll tag. This was my first time to rent an RV, and unfortunately it was not a pleasant experience at all. The main reason for my bad experience - what I was told about the RV was not what the truth. A representative of the owner of the Houston location said I signed a waiver of the safety inspection -I did not sign any such document -They have not produce it.
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