Apex Energy Solutions Don't live up to what they promise Burnsville, Minnesota

3rd of Aug, 2011 by User529584

Very disappointed. Sales person rarely calls me back, Service doesn't hold up to their appointments and windows are not installed correctly. HORRIBLE
We were initially told that our windows would be installed before Christmas 2010. They weren't installed until February because of numerous reasons. Because we wanted the tax credit, we authorized them to start billing us for the windows right away, and they said that we should still see our windows installed before the end of the year at that point... didn't happen. when our windows did finally get installed, there were issues with them and our wood frame by our kitchen window had been damaged by installation. We were told at that time that someone would come out soon to make the repairs. No one called us for months and my calls went unanswered by the sales person. Then, this spring when it was finally time to actually start using our windows we noticed that some of them didn't shut properly to the seal would be tight. It took over a month for someone to come and inspect our windows. the person, Jeremy, whom they have now fired, (and who had no reason not to be honest) said that he was so frustrated with the installation crew from APEX because he has seen more windows not installed correctly from them and he's "tired of fixing their mistakes". At this point, I don't blame him for feeling that way - I was a little shocked that he was so blatent of his feelings for his employer at the time, but I felt that he was the first person to actually be honest with me and just give it to me like it was. He said that he didnt' think he'd be there much longer and that he would call me shortly to have the windows fixed. I never heard back from him. A week later, a man named Joe called me and he said he was with Alside service (he was really from A Group Construction). He wanted to set an appointment with me to come and fix our windows. We set a time for 8:30am on 8/4/11. He never showed up. I saw on the house phone which we rarely use, that I had missed a call at 7:30ish (I had told him that and given him my cell #, which he never called). I called it back and it was Joe. I asked him where he was and He said he needed to reschedule. No reason... just needed to cancel our appt. I told him that an hour notice is not acceptable and he said, "Lady, i gave you an hour notice, what more do you want?" After I asked for his boss' name and number, he hung up on me. At this point I called our sales rep with the company, Tracy Schneider (who has since called me back). I called Joe back, but hiscowardice stopped him from answering his phone. He did eventually call me back, but was so cocky and threw so much attitude at me, I ended the call. I called Curt Collar, the co-owner and managing partner and spoke with him. Jim from Service has called me and set up a time to come out.
The reason why I am still submitting this even though action has been taken this morning and I dont' have a lot of faith that anything will actually be done about it. We've been having issues from the get go. Until the windows are repaired/reinstalled/fixed, etc. this issue will loom.
If you're looking at getting windows installed in your home, you might want to call a different company... these guys will give you nothing but headaches and stress and waste your time.

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