artfuzz.com onlinewall.com Overcharged; Sent wrong product almost 1 month after ordered placed; Refund denied Internet, Internet

4th of Jan, 2012 by User224477

Artfuzz (aka Online Wall) is the worst company I have ever dealt with. I placed an order on December 11th for a Christmas present. Artfuzz / Onlinewall immediately charged my credit card for the incorrect amount (more than I agreed to pay). I heard nothing from Artfuzz / Onlinewall until I contacted them. When I contacted Artfuzz / Onlinewall to ask about my order, they gave me tracking information which was wrong. When the package never arrived, I contacted Artfuzz / Onlinewall again and they said the order was processed incorrectly. Artfuzz / Onlinewall did not ship the order until almost a week after Christmas. When it arrived, it was a smaller picture than I had ordered and purchased a frame for. Artfuzz / Onlinewall refused to give me any refund, even after Artfuzz / Onlinewall charged $6.95 for shipping. The customer service number for Artfuzz / Onlinewall was not answered at any time I called. In sum, Artfuzz / Onlinewall repeatedly gave me wrong information about my order, overcharged my credit card, sent the wrong product almost a month after I placed the order, ruined my Christmas gift and refused to refund any of the money I spent on this disastrous experience.

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Comments

4434 days ago by Maggie104755

"DO NOT buy anything from Artfuzz.com!!! They charged my credit card the day after I placed my order yet NEVER bothered to send me my canvas picture. I emailed & they NEVER rsponded, I called, they NEVER picked up the phone, I left a voice mail with my order #, phone # & email address & they NEVER bothered to contact me back OR refund my credit card!! They do not even use their name when they run yiour credit, their name comes up as Onlinewall.com which is a company in NJ. I guess they do not want people to know that they are the ones scamming people. So unless you want to just give your money away without getting anything for it DO NOT buy anything from Artfuzz, com!!!"