AT&T AT&T RENEWED MY 2 YR CONTRACT WITHOUT MY AUTHORIZATION AND TOOD AWAY MY PHONE UPGRADE ELIGIBILITY boston, Massachusetts

4th of Nov, 2011 by User250982

DONT DO BUSINESS WITH AT&T...LEAVE THEM..GO METROPCS OR VERIZON..I HATE AT&T I've been with AT&T for around 5 yrs and they don't have the slight appreciation for a customer...the best company I've dealt with was TMobile...too bad AT&T now owns them.. My situations is this...have the Iphone 3GS for longer than 2 yrs...when I moved from AZ to MA I called AT&T to change my number to my new area code which is 978 like 3 months ago, and I did not change the phone..just the numbers.. but before the changes I asked if this change would automatically renew my contract and I was told no..and if everything was going to rollover..and I was told yes. First I had to call back because my Avnet Discount and Rollover minutes werent' rolled over..ok..they fix that. Now my phone is broken and while I was checking online for an upgrade I realized my account shows Im a customer since June 2011 and that took my eligibility away to get a new iphone at the discounted price. Most likely I will be with AT&T for the next 2 yrs..but to renew my contract when I was told it wouldn't and take away my upgrade eligibility when I didn't get a new phone during the number change is unacceptable. My case numbers are Cm20111104_30443624 and cm20111104_30443625 since I have 2 numbers. Called back today and the cases are closed...AT&T will not change their decision, and I'll have to pay $288 to cancel my service for the 2 yr contract which again was renewed without my authorization..I WILL NEVER DO BUSINESS WITH AT&T AGAIN IN MY LIFETIME!!!

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