att

ATT f/k/a Southwestern Bell Telephone Fraud, Overbilling, Deceptive Trade Practice, Theft, Lying, Dallas , Texas

14th of Nov, 2010 by User283686

ATT - BEWARE !! Back a few months ago, I kept seeing the television ads by ATT promoting an inexpensive dsl service... that didn't require you to have telephone service with them. At the time, I was using Clear's wireless 4g service and it wasn't stable or dependable. I decided I would go ahead and have ATT install their service. It turned out that the fastest service they could provide me was the 3.0 download. It was going to cost me $14.95/mo. Sounded like a decent deal to me. Especially given that I was paying about $30 a month for Clear at the time and was averaging less than 1.5 download. Well, when the tech left my shop a couple days later... after 'installing the service'... I couldn't log on. I called in and talked for an hour with them. They sent another tech out the next day. He got the service up... but, after he left... I ended up on the phone again with tech support. It seems that there was some kind of synchronization error which was the problem from the very beginning and they were able to resolve that in their own office. Well, that was in July. I never look at the bills from ATT as they are going to be the same... $14.95 each month. I didn't look at August or Septembers. But, right before the auto debit for the October bill, I felt a need to open it. Thank god I did as it was for some $183 and change. I called customer service immediately and they pointed out that I was being billed for a service call and equipment as of Sept 2nd. I laughed as I had not had any contact with them. They agreed to credit me for the sums and that the debit on my account would only be for the $14.95. Two days later, my bank account was down some $183 and change. Despite my conversation with them... despite their promises and representations... I was charged the full bill amount. Needless to say, I went off on them. I was angry. Understandably angry and hostile. The customer service represent in the credit card processing center was very nice despite my poor attitude. She credited me for the over payment... some $169... and it showed up in my bank account 3 days later. She also told me that the original customer service representative had failed to make some change in their database which is why I was billed the full amount. Well, I didn't look at November's bill. I just didn't. I suppose now in hindsight I should have. ATT billed me again for $183 and change. I didn't realize this until after it had hit my bank account. And, that sum actually overdrafted my account earning me a $34 fee at my bank. I called the bank and they told me that there was nothing that they could do until the charge finalized on the account... that, since it was still pending... I just had to wait. I called ATT... they apologized. They offered me a couple options... the most appealing being that they could reverse the pending charge... so it would not finalize on my account and would save me from getting hit with the bank's fees. I spent a bit of time on the phone with ATT's customer service department while they worked out the problem. I was told that I would need to pay the $14.95 separately... but, that the full $183 and change debit would be stopped. This was this past Friday, late afternoon. Well, it's Monday... and sure enough, that ATT debit/charge for $183 and change had finalized on my bank account. The bank hit me over the head for the overdraft fee right along with it. ATT lied to me. They told me one thing and it was false. They defrauded me. They stole my money from my bank account. I called them an hour ago. I talked to another woman in the credit card processing center for ATT. She looked at the account and told me that they would have the charge removed from my account in 3 business days. She also said that once that was done, that the bank should also vacate the $34 overdraft fee that I had incurred. She told me that if the bank didn't remove the fee, that I should contact ATT and that they would help me with that. (As if I have all the free time in the world to spend on the phone solving problems that they create. As if my time isn't valuable. As if I don't have other things to do.) After that conversation, I called my bank. They told me that since ATT had agreed to reverse the charge, there was nothing they could do. That, the bank was obligated to give ATT 15 days to resolve the problem. In the mean time, my account would stay overdrawn... until such time as I make a deposit to cover the overdraft. The situation is ridiculous. The situation is bogus. It's fraud. It's deceptive trade practices. It's simply wrong. ATT is getting a free ride on my money.

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