Automotion

Automotion Automotion Services Unauthorized work, poor communication Billerica, Massachusetts

9th of Aug, 2011 by User320495

I brought my car to Boes auto body hoping to solve an issue of power
loss when the car heats up to operating temperature. He looked to see
what was wrong with my car, and he requested to keep my car for an
additional day. Before he concluded the phone conversation he said that
he is going to replace 2 components and flush out my gas tank, he
quoted me $630 parts and labor. I agreed to his quote, and waited throughout the day to hear back from
him. He calls me and says that there is minimal improvement and said
verbatim I had to give you a stage 1 tune to hold more boost. I was
excited, because I thought he solved my cars problem. When I arrived
at his auto body, I was expecting $630 + tax, however I was shocked to
see that the final bill was $1544 after taxes! He added several charges
that I did not authorize over the phone, and I would have refused them
because it was far too expensive. He nonchalantly slides me the bill and when I said to him that I was
not expecting this repair to be this expensive, he said verbatim
neither did I, but I gave you a new computer right out of the box. I
charged it to my charge card, and slept on it for a couple of days. I
decided to share my experiences on an online forum and the fellow
members, my wife, and my friends urged me to dispute the charges.
Before I did that, I called Boe to explain why I was suspicious. He
said that he doesnt know what work needs to be done until after his
inspection. I pleaded with him and told him that he should see it from
my point of view that it was a huge sticker shock for me to think that I
was going to pay $630, but ended up paying $1544 instead. He
apologized profusely and said that he would give me a break for when I
bring my car in for performance tuning, he said that he would contact
me some time next week. I waited patiently by the phone to see if he
actually going to call me. Unfortunately, I did not receive a single
phone call or an attempt by Boe and his auto body. I decided to fight
the charges, and after a review with my charge card company, they
decided that the merchant did indeed charge me correctly. Many people asked me why I signed the receipt without demanding
answers from Boe about the 145% increase above the quoted price. The
reason why is because Boe is very unapproachable in my opinion, he is
very rough around the edges, short and to the point, and he will tell
you exactly whats on his mind, even if it involves cursing. Whenever I
spoke to him, I always felt intimidated by his presence. When my charge card company told me that they will not go further, I
decided to seek legal actions. I consulted with a lawyer, who said that
I should file a small claims complaint through the local district court
of where the auto body is located. I saw the complaint form and it
says that I should make sure that I have exhausted all of my resources
before pursuing small claims. I mustered all of my courage to speak
with Boe, to ask for a refund for the unauthorized charges. He simply
told me no, and he added that he solved my problems. I told him that I
was still experiencing the loss of power. I told Boe that he is very
passionate about what he does, but my only hang up is that he did not
attempt to contact me to authorize the extra charges. He agrees to pay
me back $400 and I could keep the computer. I promptly told him that
Im not out to scam anybody, and I will give him the computer for $400.
In all honesty, the reason why I offered the computer back is because I
wanted to gauge his response and see if he tells me to keep it. Later that week, I went to Boes auto body with my wife and friend.
My wife waited outside, while my friend and I walked inside to trade the
computer for $400. This next portion is purely subjective, but it
seemed like my friend and I waited for about 5 minutes before he noticed
us. He paced back and forth in clear view of us without acknowledging
us. When he saw us, the only words spoken to me was Whats your last
name? He printed out a receipt, acknowledging that I am returning the
computer for $400. He wrote a check, signed it, and gave it to me. that I started in a Saab forum that I belong to.

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