AutoResponse Plus

AutoResponse Plus Neil Morgan, ECom24 Ltd Pretended to give me a refund but tricked me! Lanarkshire, Other

13th of Jan, 2011 by User939797

As they state in their website's home page: "If you're not delighted with your purchase, we'll refund your money, no questions asked." I asked for a refund in the time allotted, it just was not what I needed.

Never got a response, so I started a dispute with Paypal about it, then I got an email:

"No problem.(To my request for a refund).

However, raising a dispute in PayPal has caused PayPal to remove and lock those funds while they investigate and we are therefore not available to refund until they release them."

So I offered to withdraw the dispute, not knowing that once a dispute is close, Paypal won't re-open it or even hear you.

Then I got this email:

"Thank you XXXXX.
We have passed to admin and they will process on Monday when the office re-opens."

This back over a month ago!!! Do not do business with them, not only that the installation was faulty, which made me receive over 45 emails a day from the system.

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Comments

4709 days ago by Anonymous

i am thinkin of purchasing but looking at their cheese / infomercial language plus this i am getting a bad taste