i reside in Tustin, Orange County CA and live in a 628 multi-family apartment complex that was owned by Riverstone and now has sold to AvalonBay aka Avalon Bay. I have found out that they have been illegally charging us all for water. when i found out we were on a shared meter i wrote a letter asked how we were being billed. No response was ever given. in fact i have been served with several 3 day notices and now they are evicting me claiming that i have not paid my rent. I also notified the department of agriculture weights and measures and they sent someone down here to investigate. they also have not gotten back to me. This whole water issue really troubles my heart. so much so that i have been in 3 mental institutions in 6 months and have developed some kind of psychosis. I am upset for my whole demographic.

These people are low income and do not know that they are entitled to understand their billing and charges. I am upset that they would defy the law and not understand the effect of charging us in the manner they do. Furthermore this 23 acre parcel is part of many stock portfolios and bragged about this property being the biggest sale of the year. they also spent a TON of money renovating this complex but didnt put in one submeter or low flow equipment. ALSO the City of Tustin is a preservation area claiming that water is to be preserved and protected. I feel that this is not only a hypocritical statement but it is disgraceful that they treat us like subclass persons with no rights at all.

I have also had notice to entry problems, dog poop left at my door, and the management company will not address the issues. THEY DID STOP CHARGING US ALL FOR WATER BACK IN AUGUST 2010 but that was NOT the objective. I dont mind paying for water (then they added sewer, and an admin fee without notice) but WE are all entitled to understand our billing. I have read the codified law and it disgusts me that no one cares. there are a lot of people hurting in this day and age and a 50 dollar water bill for a 500 sq foot studio apartment is RIDICULOUS. I can only imagine how that money could go towards food and other life sustaining needs. PLEASE HELP US!!!