Consumer reviews and reports on scam companies, bad products and services
Bell Canada
Bell Canada National Wireless Scamming You Bone Dry Internet
12th of Jun, 2011 by User705879
Being a bell home phone and internet customer for upwards of a decade, I thought opening a cellphone contract with Bell would be good news, they offered competitive rates, and said since I was a 'valuable' customer, that they could offer good deals an incentives. The first thing I asked when I was signing up for a contract was 'Do you offer service in Thunder Bay?'. As I planned on moving up to Thunder Bay during my contract, I thought that my mobile service should be versatile. They assured me that they did, and that they offered a number change if I decided to move to Thunder Bay. I ended up moving temporarily, and to my suprise, there is no Bell retailer for 500 kms. I call in, and I'm informed that I can't get a 807 number. So I got stuck paying long distance and for data in a city that didn't even have 3G connectivity. My trusty HTC Touch ended up kicking the bucket in March, and with no Bell store for miles in Thunder Bay, I had to call in to order a new phone to be shipped to me. The sales rep was eager to suggest I purchase this phone, the Motorola Dext, because it was a cheap android phone with hardware that could compete with the newest androids on the market. It all sounded good, till I read online that the software was android 1.5, an old and outdated system. The sales rep assured me that Bell had obtained the update and was planning on releasing it to the public. Sounded great, new phone and updated firmware. That's where the nightmare began. The phone was unbelievably bugged. Dropped calls, rogue text messages (It would send random texts from old conversations to random people on my contact list.), and an extremely laggy interface. I called Motorola, and they said those problems were consistent with the older firmware, and the new android update would solve those issues. I called Bell to see what could be done, and they informed me that Bell wasn't even planning on releasing the update for this phone. What a ripoff! I basically got conned into buying a paperweight that exploits personal conversations to my boss with its stupid rouge text messages. The problems continued when the phone started corrupting media files. I tried every solution their tech center gave me, none of them worked. I decided I was fed up of being lied to by Bell, and tried to get a refund, or a credit toward a phone that would WORK. They told me to go into a Bell World Store, and to send it in for repairs, and if repairs were feutile, then they'd proceed in giving me a credit towards a new phone. In store, the service rep told me that I'd have to pay $35 to ship my phone in for repairs, as well as $25 to use their abused loaner cellphone till mine was out of the repair facility, so much for paying for extended warranty, seems it covers even less than the manufactures', which is still in effect by the way. After explaining my situation to the service rep, he informed me that it is infact a software problem, and that sending it in for repairs would be useless, as they have no right to update the software in the repair centers. This is the type of service you should expect from Bell. They jerk you around and never try to solve your REAL problem. As a student going into med, I really don't have a wad of cash to shove at Bell because they con me into buying a useless phone. It's bad enough that they do shit like this, but its even worse that they do it to long time customers like myself. A kid in Toronto gets mugged twice, doesn't have Bell's smartphone protection plan, and his mother gets the media involved to get her son a new Samsung Galaxy S. They are quicker to give someone a new phone for something that IS NOT their fault rather than own up to their mistakes. I guess my next stop is attempting to get a local news station on the story.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
19 hours 25 minutes ago by vrabot
Marco Kowlowski Scam & Review - Fraudulent product
In regards to the comments I posted over 2 years ago under "Vrabot" above, please note...
2
1 days ago by User96899
World Headquarters of the President of processing & Judging - Apears to be a scam
Received this letter today saying that I had won 2,000,000 and advising me to send in a...
3
2 days ago by tommytom
AMERICAN REMODELING - American Remodeling & Restorations Wayne Isbell couldn't...
He came into my home. Told me he needed money for his daughters dance lessons. I told him I was...
4
3 days ago by The Devilcorp
CYDCOR - Borderline Satanic Cult
Cydcor is just one tentacle of the global direct sales cult known to some as Devilcorp. With just...
5
3 days ago by The Devilcorp
CYDCOR - Borderline Satanic Cult
Cydcor is just one tentacle of the global direct sales cult known to some as Devilcorp. With just...
6
5 days ago by Deceived Consumer
Barrett's Automotive and Safety Service - unlawful seizure of my vehicule
Please steer clear of Barrett's Automotive and Safety Service
7
5 days ago by Las vegas
Amazon Associates Scam - Rip Off Reports Affiliate Scam....
I was just scammed by this Agency. I think Amazon should do something about this, to stop more...
8
5 days ago by Grupo Mariana S.A.
Kevin Fleming Grupo Mariana Lies and Deceptions are...
Service Message to USER942352: The Plaintiff, KEVIN FLEMING has named you as a Defendant in a...
9
6 days ago by josemolina
Ignacio - Ignacio
denuncias-quejas-estafas.blogspot.com/2015/05/ignacio-de-vicente-recibe-quejas-en.html
10
6 days ago by drgrace
Dr Grace Womens Abortion Clinics in Reiger Park, Springs, Tembisa, Thokoza +27718032701 - Dr Grace Womens Abortion Clinics in Reiger Park, Springs,...
We do termination/ abortion from 1week _6months which includes, women womb cleaning, period pains,...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in