Consumer reviews and reports on scam companies, bad products and services
Better Business Bureau
Better Business Bureau BBB The BBB dropped our rating overnight from an A- to an F, when I decided to quit being a member Internet
15th of Jul, 2011 by User588053
I own Mortgage Restructuring Solutions, Inc., a mortgage modification company, where our results for our Clients are nothing short of amazing. When a competitor started posting false Complaints with the Better Business Bureau, I started receiving a bunch of e-mails from the BBB asking me to address the Complaints. I called a Vice President at the BBB named Gary Almond and told him that I wanted the Complaints removed from the BBB website, until the BBB could conduct due diligence, because we were not having any Clients complaining and I believed that the Complaints were being posted by Competitors or by employees we had let go. Gary Almond told me that "the BBB does not investigate Complaints and that the BBB takes all Complaints at face value." He shared with me that he would show me how I could issue Rebuttals to the Complaints, which readers would see, since there is always 2 sides to a story. I told him that this was totally unacceptable to me because we are in a terrible industry, where the majority of law firms and loan mod companies are just taking on homeowners as Clients, whether they could help them or not. I didn't want homeowners at risk of losing their home to foreclosure to have to try and figure out a "he said, she said" dialogue. I told Gary that all I expected was for him to write letters to the people who posted the false Complaints asking them to either submit a Contract that they had with our Company to prove they were ever a Client. After all, if they didn't produce the Contract then I was obviously telling the truth and they were just someone trying to smear our good name. Gary refused to do this. I started getting really upset because how long does it take to write a few letters? And what the heck was a paying the BBB a bunch of money for to be a member, if they wouldn't investigate Complaints? Finally after calling the BBB Nazi's and a complete disgrace to the American public, I decided to quit being a member of the BBB. I called Gary and told him that we had just paid another renewal payment to be a member and that I wanted a refund. He agreed to send me the refund check. That day we had an A- rating, only because we were not in business long enough, supposedly to have an A+ rating. The next morning one of my people came to me and told me that a prospective Client told him we had an F rating at the Better Business Bureau. I told him that he was nuts but went to look at the BBB site myself and sure enough he was correct. So the BBB is in my opinion a corrupt, fraudlent organization where you have to pay to be a member in order to have a good grade. Months after my decision to quit I so much enjoyed Brian Ross of ABC's 20/20 show investigation of the Better Business Bureau, where 20/20 gave the BBB an F of its own. I so hope that the CT Attorney General gets the BBB shut down. Kudos to Brian Ross. I love you Brian. I also loved how the CEO of the BBB had to end the interview early because he had to change his stained pants. Too bad Brian couldn't get to finish the interview, given what a total fiasco it was for the BBB. Too bad every homeowner in America didn't see the show to witness what a corrupt, ill-moral company the BBB is. I assume everyone knows that they are a private company where its executives make hundreds of thousands of dollars a year making companies pay to be members in order to have A rating grades.
Comments
4471 days ago by Ss40sp
Do not listen to this garbage...I was ripped off by this company for $3000 dollars-broken promises, no returned calls, no escalation! They are trying to bury the BBB because they feel they have been victimized-I find that HYSTERICAL. The reason that they have a bad BBB rating is because of people like me who COMPLAINED to the BBB. DO NOT LISTEN TO ANY WOE IS ME FROM THIS COMPANY AND DO NOT WASTE YOUR TIME AND MONEY...DO NOT RISK LOSING YOUR HOME BECAUSE OF THIS SCAM!!!

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1484 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1488 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1489 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in