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Blackhawk Network Giftcard
Blackhawk Network Giftcard Mall Ripped e off, would not refund my money. Internet
31st of Dec, 2010 by User364265
I bought my daughter a gift card on December 15th, 2010. My daughter told me on December 27th that the gift card did not yet arrive.

I called the customer service number at Gift Card Mall, 877-GC-MALL1 to check the status of my order. The customer service representative told me that my order had been delivered. The lady then told me to hold on, and began speaking in a different language ( I believe tagalog). I think that she was on another phone speaking to somebody else.

After the CSRcame back on the line, I told her that the card had NOT been delivered. She said that there was no way that they could track an order, and that Giftcardmall had a no refund policy (which is not on their site).

Again I was put on hold, and the CSR started laughing and speaking in tagalog. Her side conversation went on for about 3 minutes. She was either very ignorant, or very young. I can only wonder if the rest of the circus at Giftcardmall are equally as unprofessional.

Finally shetold me that they would investigate the matter, which would take 2 days, and gave me a bogus case number.

Today I recieved an email from these clowns:

Greg Roberts,

Thank you for inquiring about the tracking number for your order # xxxxxx.

Unfortunately because your order was shipped via USPS, there is no tracking number available for this order. According to our records, your order was shipped out on 12/16/2010 via USPS First Class. Youshould havereceived your order on 12/28/2010. Per ITRxxxxxx, you have requested a refund. While we do have an all sales final/no refunds policy, we will go ahead and make an exception in your case. If there is a problem with the balance on the card, we will contact you via email, otherwise we will process a refund which will show up as a credit on your next billing statement.

Your reference number for this inquiry is ITRxxxxx

Thank you for your time with this matter. We appreciate your business and are happy to assist you with your concerns. If you have any further questions, please respond directly to this email.

Sincerely, Giftcardmall.Com Customer Care Specialist

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