Bongo International

Bongo International overcharged me, beware!! Bridgeport, Connecticut

4th of Apr, 2011 by User679672

I ordered an Apple TV on March, 2011 and used Bongo International to do forwarding to Hong Kong. Before I made the orderm I tried to estimate the shipment cost. So I put 10 x 10 x 4 inch and 2 lb. (big enough for an external box that go around that Apple TV, I thought). From the online calculator that calculate shipment cost, it showed $53.74. So, I went for this company. Then, the package arrived at Bongo International on March 22, 2011, they measured the dimension and weight it. And came up with the dimension being 13 x 10 x 5 inch. The dimension weight being 3.6lb, and actual weight being 1.6lb. So, they charged me 4lb (because they charged for whichever is higher, and they round up the number). And it was $75.01. After seeing those figures from their notification, I wondered something was wrong, they charged so much! So, I put 13 x 10 x 5 inch again on March 25, 2011, to the calculator, and it still showed $53.74!! I was overcharged for like 20 dollars for no reason. Then I asked this company for explanation. They did reply me, but they mentioned it is because I am not using "subscription service" which is cheaper, and they said that I couldn't tell the different between dimension weight and actual weight. But of course, I did entered the correct kind of service and understood the differences between dimension weight and actual weight, and charged whichever was higher. They kept replying this kind of answers, and in fact, they ignored the my core question. "Why they did not charged me as shown by the calculator?" And finally, on Mar 26, 2011, they somehow changed the caluator such that even if I entered 13 x 10 x 5 inch, it came up with $75.01, but not $53.74 anymore! And so far, they still could not answer why I had 2 different calculation results on two different occasions (March 25 and March 26). And they denied they changed the calculation formula. And of course, I had received no money back for the overcharge. So, be careful about this company. I think overcharging is their day to day practice.

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