Books

Books & Co. of Lexington, Virginia Worse than

2nd of Jan, 2011 by User421808

Our party visited this store on August 9, 2010 and several items were selected for purchase. We went to pay, using a bank card, on its "credit" side. We then noticed that the total looked high; one of the items "scanned" for a few dollars more than itstagged price. We mentioned this to the clerk; he consulted the female present and she "took over", beginning with returning the entire purchase back to the card. She then proceeded to re-sell almost all the items - except the questioned one - onto the 'debit" side of the same card. She insisted angrily that this card was "not to be used in place of a real credit card" and that it must by regulation be used only on its "debit" side. She flatly refused to re-sell us the overcharged book at the tagged price, claiming we had "tag-switched". With my own background in both law enforcement and retail, I can attest that we did no such thing. The tag on the book had obviously not been switched; it was clearly "original" to that item and had not been previously used on anything. This woman was simply trying the old 'bait-and-switch", apparently assuming we were a bunch of hick rubes ready to be plucked. We filed a series of complaints to consumer agencies.

Track this Report 0 Comment | Post a Comment