Brighter Image Dental Lab press-on veneers, professional teeth whitening, dental image, brighter ima

Ordered Veneers 6.5 months ago and still no working product.

8th of Jul, 2011 by

I bought veneers from this company 6 and a half months ago, paid in full $1, 925.00 and still no product! I keep getting the run around for my refund. AVOID THIS COMPANY! Laurie Hall and Bill Watson are nothing more than scam artists, Laurie will say they have been shipped, you call her back a week later and then she will say they are being made now and ready to ship in a week, the machine is broken, shipping lost the information and it goes on and on. Same for the refund, she claims it has been sent. Then you call back and she will say accounting is working on it. Lies all lies... They did send an upper set but one had a hole in them the other made me look like I had buck teeth and I couldn't even close my mouth, they stuck out over my lower lip. What kind of quality control is that?.

Now they are saying they will not send me a refund or deal with me any longer because they feel I am difficult and will not be happy no matter what they do. Not true, I will happy once they refund my money! Bill Watson, says they will not work with me until I take down my online postings about them, but he will not talk to me directly only through Laurie. I will remove my complaints once they either send me what I paid for, or refund my money!

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Comments

4300 days ago by RJM

I have been having the same problem with Laurue. All lies...would not refund my money and visa says I will have to take up my complaint with the company. I also recieved my veneers and they broke. Visa contacted the company with me on the phone and now they said they will send me a new impression kit and should have my order resent in about 30 days. I also returned my order. I never heard back from the company as to what could they do to assist me! Better Business has over 37 complaints on file. Why does Visa countinue to deal with this company if they are aware of all the complaints?