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| BuyAutoTruckAccessories.com My advise is to avoid this company. Clifton, New Jersey |
| 31st of Aug, 2011 by User875473 |
BuyAutoTruckAccessories.com is a ripoff company. They offer free shipping and 30 day money back guanantee. I believe if you order a part/accessory and you get what you ordered then you'll have a good experience. If what you order is not as described or has quality issues and needs to be returned then your screwed. I decided to order a new trailer hitch for our new SUV. I researched the style,brand and found that BuyAutoTruckAccessories.com carried this hitch. I ordered the part with free shipping and it arrived a week later(Great).The first problem I encountered was that the hitch was not as described. I wanted a round tubular style and this hitch was square type. At first, I thought they sent the wrong part. I re-checked the part# and everything was correct. I talked to the manufacturer and they informed me that they do not make the hitch in tubular construction. Anyway, I decided it wasn't that big of a deal and decided to mount the hitch. Upon aligning the hitch I found that the holes did not line up with my vehicle. This product was suppose to be a straight bolt on product that took approximately 10-20 minutes to mount.I'm a journeyman aircraft mechanic (30 years) and could tell this hitch wasn't going to work. Next problem getting a refund. A few things (alarms) that a person should notice about the companies website. The first, only one phone number to call. It states "Need Help? Call Us Toll Free 1-866-205-5299". BuyAutoTruckAccessories.com only post one phone number.I've called this number over a dozen times and constantly was put on hold and then disconnected. I tried being the first call of the day and managed to get through only that one time.I explained the two issues I had with the hitch. They told me that they would call the manufacturer and get back to me.They never did return my calls or emails afterward. The next thing about their website is the lack of "links". Good reputable companies have numerous links on their home page such as "contact us" in which to deal with other issues like billing,refunds etc. Good companies supply phone numbers or respond to emails over customer issues. I feel BuyAutoTruckAccessories.com is deliberately frustating. They force a person in two directions. First is to place your order online exclusively, calling is near impossible. Therefore you can't ask questions or deal with issues. Secondly, if you have issues and can't get a representaive you give up trying to get a refund or any customer satisfaction. Frustrated, I dug deeper and found another phone number (201)-693-9309 and was able to reach someone. They seemed hesitant when I called but finallyI was told they would email me an RMA number with direction on retuning the item. I got the email and followed the directions explicitly. It cost me $30 to ship the part back to BuyAutoTruckAccessories.com. After almost 2 more months i called about my refund. I was put on holdfor about 10 minutes. I thought they disconnected menit took so long. finally this unpleasant young lady told me that a check would be sent out for $98. I paid $140 for the hitch and another $30 to sent the item back. They just told me that a ferund of $98 was being issued though a check. I was told there a a restocking fee of $42. I protested because the item had qulity issues and it wasn't as described.They said I agreed to the re-stock charge when ordering online. Wow, what choice do the give. You can't order online, too busy. So I initially lost $72 dealing with BuyAutoTruckAccessories.com. It's been three weeks and I still haven't seen my refund for a total loss of $170. Finally, I could have purchased this items from another company and I should have recognized the alarms visible on BuyAutoTruckAccessories.com website. My advise is to avoid this company.
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