Consumer reviews and reports on scam companies, bad products and services
buypromdresses.co.uk
buypromdresses.co.uk I paid for a dress, they then told me it couldn't be here in time, it had not been dispatched or packaged, I asked for a refund
9th of Jun, 2011 by User437424
I had a formal party on the 18th of June 2011, so I started looking for a new dress to wear on the internet I found and found a dress on there I loved. I checked how long it takes to get to England 7-15 days, I ordered my dress on 26th May and it was stated on the website they would dispatch the item the next day. There was a note saying dresses can take 18 days to make, although I did not select the "specially" made option and stuck to the standard sizes, so assumed my dress was in stock and ready to ship. I paid 118 for the dress and 51 for shipping, the total was 169. On the 27th of May (the next day) I recieved this email:
Dear Thanks for your Order Number 754# on our website www.buypromdresses.co.uk/ , we do glad to do business with you! And here are your order details, pls check and confirm it: 1. Order Style: Sexy V-neck with Beaded Halter in Open Back and Slit Skirt 2010 New Evening Dress NM7 2. Order Color: Picture color 3. Order Size: US 4 / UK 6 / EUR 34 Total quantity: 1 4. Shipping Details by Standard
- Sepcial requirements: Wedding / Event Day: When do you want the dress? Normally, it will take us about 18 working days to tailor make your wedding dress, and the shipping time will be different according to shipping methods you choose, so the product can reach you in about 25 working days. Please confirm the shipping time clearly!
We are waiting for your early confirmation on above information for us to arrange your order as soon as possible. AND WE WILL SEW THE DRESS WITHOUT ANY CHANGE IF YOU DO NOT REPLY TO US IN 3 DAYS.Hope you can kindly understand it .Thanks PLS consider a lot because you could not change if you confirmed all the information! TEL:008651265588009 Best Regards,
Bella I replied saying it was not clear the dress and STANDARD size I chose would have to be made there and then, so I would need a refund. As of now all they are offering is a 30% refund of the dress (not including shipping). When I rang up the person on the phone made no sense at all and hung up on me as in China it was 10:30pm. I am disgusted with how they have treated this situation and they're lack of customer service. I was also told part of the reason I could not get a 100% refund for the dress and shipping, was because the manager was "tired". I have also asked for management contact details and they have refused. I hope someone can help me or give me some advice! Thankyou for reading!
Comments
4620 days ago by Pushkafashion
Wow that is terrible such bad service. I found this site as i was looking for dresses from a supplier i wanted to stock called La Femme. The dresses are normally £3-400 and i found this buypromdress.co.uk website. I thought oh how are they so much cheaper? and then realised by some of the bad english that it is a chinese company using the images from reputable American dress company's and passing the dresses off as the real thing. I get girls in my shop every year because they've been scammed and sometimes have to pay £60 shipping to return a dress that was sent in the wrong size or the wrong colour and doesn't actually look like the dress in the picture. Its shocking that they are getting away with using other people's images to pass off shit dresses to unassuming customers who know no better. The frustrating thing being a shop owner is girls coming in saying they've seen the same dress cheaper online and think that you're ripping them off. It needs to be stopped because its bad for everyone. There are good dresses out there for about £200 from reputable dress shops and its worth paying a bit more and actually ending up with something you love.

I feel sad that another person has had this issue and really hope you manage to get something resolved. Its also great that you have written this because the more people that make it known the better for everyone.
4614 days ago by AGUS
Sorry that happened to you. Honestly, I got a beautiful dress dress from this business. I only wanted the style of a dress I saw in a pic. So, I sent that pic to them and told them to have fun and my dress is better the original and fits like a glove as I am measured 36.5 bust, 28 waist, and 37 in hips. I was utterly shocked at the fit and the quality of material. However, I was also advised by a friend to order my dress months ahead and give them an earlier (need it by...) date. The service (especially the communication) was exceptional to me. They sent me emails just to ask which fabric I wanted in the skirt.

No, the English is not great, but the business is downright talented and more than likely sending you a dress that won't need resizing. I wish they did have a better refund policy. I hope you still enjoyed your prom anyway. :-)

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