Consumer reviews and reports on scam companies, bad products and services
CarRentals.com We got ripped off on mandatory insurance! carrentals.com, Internet
15th of Apr, 2013 by User212517
I have been a customer of CarRentals.com for over a decade. Something has changed there recently. We arrived at the Cabo San Lucas, Baja, Mexico, airport and went to Thrifty to pick up our rental. Somehow, the $83 USD estimate for our 4 day rental was incorrect. They refused to rent us the car without the "mandatory" liability insurance. We went ahead and ended up paying $216 in the end. When we made the same trip in 2007 and also rented from (((competitor's name redacted))), the estimate was 100% accurate. More disappointing, when I contacted CarRentals.com support about the problem, they told me I should have clicked on a link to read the details of the contract. The bogus price quote was apparently MY FAULT! NO LONGER TO BE TRUSTED! STAY AWAY!

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