carson pirie scott furniture aka bonton stores rowe/clayton marcus sofa scam Lombard Illinois

23rd of Nov, 2011 by User263989

They delivered my $1500 Clayton Marcus sofa one week ago and it looks like it's several years old. Poorly made with threads hanging out everywhere, piping uneven, one sofa arm is larger than the other and the cushions don't line up and 2 cushions are sewn crooked!!! the stuffing is inadequate and the corners curl and they must have known when they did it since they stuck more batting between the covers. the cushions are already compressed at different levels (my 15 year old hickory chair cushion is in better shape!) and i haven't even sat on it much - what will it look like in 6 months? my entertainment center...has huge chunk out of one drawer, one door hinge doesn't work right and you rep that had to come to take out the screwed in shelves that you left on delivery day. they sent someone 3 days after delivery to 'fix' the entertainment center and he was surprised at the sofa (he thought it was several years old). he took pictures and said someone would call me about the condition of the entertainment center and the sofa. well no one called so i called customer service (again - 3rd time in one week). well, that's all okay per manufacture spec (really? it's okay to have one arm bigger than the other and crooked cushions and door hinges that are coming out on new furniture?) I complained, loudly...well, she will talk with management and call me back no one has called me back and they won't...it's to manufacture spec...which is to say this is how we get out of standing behind our poorly made products, but hey, we were nice on the phone, right? what a total ripoff! the sofa will wear out before i can pay it off - NEVER SHOPPING THERE AGAIN!

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