Century Link

century link liars phoenix, Arizona

18th of May, 2011 by User911424

I work for a cable company and if we ever treated our customer how this company has treated me we would be out of business. How do I even start well lets go with it was a nightmare since day one with this company. for starters i orders the faster internet speed they had and it was no where close to what they advertised i order 10 meg and was getting less the 7meg on a good day. So i called to complain and the first person i talked to told there was an area problem to wait a few days so i did. After several weeks still the same results slow speeds. So I finally decided to cancel my service. I took my equipment and dropped it off at the closest office here in Gardner and my first mistake was i did not get a receipt for returning the equip. I was told by the person at the office even know i turned in the equip. i needed to call and cancel. So when I got home i called to cancel my service and the person i talked to on the phone told me no problem that they could cancel my service. When i was all done on the phone canceling the guy on the phone told me to fill out a survey online and i would not be charged anything. The other reason why i cancel was my first bill was 200+ for a $45 monthly service. when i was never told of any additional charges. So any way i filled out the survey and a month later received another bill for even more money then the one before. so i called in to see what is going on turns out they never cancelled my service (mind you i had turned in my equipment a month earlier kind of hard to use service with no equip.) so i explained all that to the 10 people on the phone and still they told me it was my fault that i should have called in to cancel after i filled out the survey which nobody told me to do. bottom line after being on the phone for over an hour they told me they would cancel my service but i still owe them the money. so now im stuck with a $273 bill for service i never really had.

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Comments

4636 days ago by Mr. Communications

I have had the same problem with Cox Communications.. It has taken Cox, a YEAR to straighten out problems.. and there is STILL further work to do. Cox Communications your ou unfriendly persons in the digital age.

It does seem all company's (i.e. cox, Time Warner, ComCRASH, Quest, Centurylink et el). hire the lowest educated and paid employees in the data communications arena...