Champion Energy Services

Champion Energy Services Champion Energy Laughed at ripping me off Houston, Texas

15th of Sep, 2011 by User943114

I have never taken the time to file a complaint before but I want to make sure everyone knows what type of treatment you will get from Champion Energy Services. Today I opened my bill to find that instead of being charge the avereage 10 cents per kWh that can be found from multiple companies right now I was charged 20.125 cents per kWh. This gave me a monthly total due of $958.55. I realtized I was out of contract so I called the customer service department. The lady I spoke to was so concerned about my bill she offered to lock me in on a new contract. I informed her I would not be interested in a new contract unless they made it retroactive for the past month. She offered me $50. I asked her if she was sure that was all they could do. If I were to have signed a contact 30 days ago I could have had a lower rate. She put me through to the department head of customer care. They should change the name of that department to anything but customer care! Not only did she not work me on the bill she lectured me on how I should have renewed. She then laughed and said that some people paid up to 70 cents per kWh like I should be thankful and just pay it. I was one of the lucky ones! Are you kidding me? In this type of economy to not only lecuture your clients on how stupid they are but to laugh about other clients they supposedly "care" about being in an even worse position than me? I can not even begin to explain how I felt when getting off of that phone call. After finding so many other people in the same situation I was put in with Champion Energy I took the day off to devote it to telling my story to as many customer beware sites as possible. They may have taken advantage of me this time but I can assure you it will be the last time Champion Energy will get to laugh at house they have taken advantage of my family and our situation. Shame on Champion Energy for not only treating clients that way but for having managers that find humor in other peoples pain. It makes me wonder what else they laugh about.

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