Consumer reviews and reports on scam companies, bad products and services
Citimortgage, Inc
Citimortgage, Inc. stalling techniques Springfield, Ohio
9th of Jul, 2011 by User217598
My home and neighborhood sustained catastrophic damage from an F4 tornado on March 22, 2011.
Fema came through and declared a disaster. My insurance company came to assess damage and I received a check which was addressed to myself and Citimortgage. I called Citimortgage and got what one would assume to be a fairly simple progression of what would be done. They sent out a packet of info within approx. 5 days and I signed the check and sent it to them on May 11, 2011. This is where the fun began. Because I was using a general contractor to orchestrate the repairs, he had to send in what we thought was the needed info. Each time I called Citi, I found out something else that they needed or that the W-9 needed correction. This portion of this joyous experience lasted about 4-5 weeks. The only way I found anything out was to call them, which I was doing pretty much every day. Then approximately 4 weeks ago, I spoke to one of the "specialists" who came up with something entirely new needed. By then I was nuts! A couple hours later, Lisa called from Citi and stated that the info I was given that morning was incorrect and that everything was in order to process a first check and that because of all the delays she would get it rushed to me by Thursday or Friday of that week. Never arrived. I again called and asked to speak to a supervisor and was transferred to a resolutions specialist named Cathi ( with a C and an i). She was very compassionate and told me she would personally make sure a check was rushed again by the end of that week. When nothing arrived I called and spoke with James (Thursday before 4th of July). He was rather rude but said that a check was being made out and it would take 5-7 days processing not counting the holiday weekend. So expect it by Thursday or Friday following the 4th. For grins, I called Tuesday after the 4th and spoke with Patricia, same thing 5-7 days processing! I called a number given to me by Fema for Legal Assistance. Mind you, all my calls stated 5-7 days processiong for all issues. The Lawyer assigned was very nice and did a conference call with another "specialist". He stated that he was my legal counsel. For some reason, she stated that a check would be sent per FedEx the next day and was given a routing number. It was a fluck! That was just the first 1/3, still need inspections and probably they will all take 5/7 days processing. I have had a reassessment of damages and expect another check and I can see that the whole farse will start again. It has been close to 3 months since the damage and in reality, experiencing the tornado was easier than this awful Citimortgage farse.

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