Classmates.com

Classmates.com Memory Lane Automatic Renewal Charge of $39.00 Internet, Washington

15th of Mar, 2011 by User475761

Like others, I signed up for the trial classmates.com membership. A year later they charged my credit card. I do not recall seeing that they would charge my credit card every year. They said it is spelled out. I did find the automatic renewal in their terms of service policy which was linked in very small letters at the bottom of their website. Buried in the document is this: 4. Automatic Renewal Program. Upon your acceptance of an offer for the purchase of an All Access Pass or any other subscription-based Paid Services , you will be enrolled in Memory Lane's automatic renewal program to help ensure that there is no interruption of your paid member privileges. Under this program, you authorize Memory Lane to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you take the necessary steps to remove yourself from Memory Lane's automatic renewal program, at the time of each such renewal you authorize Memory Lane to charge your credit card (or other payment method) at the then-current, non-promotional price for the renewal of your subscription-based Paid Services. If you no longer want to be enrolled in Memory Lane's automatic renewal program, you can change your renewal status at any time by logging onto the Account portion of the Website, clicking on "Account & Billing", and changing your renewal option from "automatic" to "manual". Please note that changing your renewal option in this way will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date of your status change. I think it is very dishonest on their part. They would not refund my money.

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Comments

4648 days ago by Jimmie Williams

I E-mailed you on 7/31/11 about them chargeing my account $39.00 without authorization on an account that was closed on 4/8/11. Membership #1967721-2968808. You said you would send a E-Mail!! What happened ? Thank you. You can call me on 205-472-0986.

4

4648 days ago by Jimmie Williams

I E-Mailed you on 7/31/11 and you promised me a reply.

4648 days ago by Jimmie Williams

See comments above

4648 days ago by Jimmie Williams

I E-Mailed you on7/31/11 about them charging my account $39.00 without authorization on account that was closed on 4/8/11. Membership #1967721-2968808. You said that you would sent me a E-Mail. What happened ? You can call me on 205-472-0689. Thanks

4645 days ago by Jimmie Williams

HELP

4645 days ago by Jimmie Williams

I have tried to send this report for 7 days