Consumer reviews and reports on scam companies, bad products and services
COMVOICE Corporate Office
COMVOICE Corporate Office Chad Seymour BEWARE STAY FAR AWAY...... THEY SAY THEY HAVE A FREE TRIAL AND LIE...SERVICE WAS BAD!!! THEY WILL CHARGE YOU I
11th of Jul, 2011 by User138363
Beware you will get screwed by this company. We are a new company that found them advertising on craigslist. They promised the world to us up front. Chad Seymour said we had a free no obligation 14 day trial. We went for it and got the phone system from them. We had problems from day one with call quality issues. They never resolved the call quality issue. We asked to cancel the service and they ended up charging us $850. They also are trying to charge us to break the 3 year agreement. I already filed a bbb complaint. WE CANCELED WITHIN THE 14 DAY TIME PERIOD!!!!!! Save yourself the time and headache and deal with another phone provider. These guys are a JOKE!!!
Comments
4602 days ago by Be Honest
How did your BBB complaint go? I looked online and it appears that all of the BBB complaints have been resolved in Comvoice's favor...

If you would like to talk about a scam let's talk about the BBB...that is a total racket. Watch the 20/20 special on the BBB...http://www.businessrecoveryservices.net/20_20_EXPOSES_BBB.html

I have had Comvoice for almost five years now. They are not perfect, but I personally have referred at least ten other clients to them and none of them have ever felt 'screwed' like you did. I have a feeling you are just a cheapskate who can't afford to pay your bill so you run to the internet to complain hoping someone will give you something for free.

You remind me of the idiots that call Pizza Hut complaining about a pizza they never bought hoping for a free one. If Comvoice had done something inappropriate then the BBB would have sided with you but they didn't so it appears to me that your little rant has no merit.

Sorry Charlie!
4600 days ago by JordanPRM
Haha very interesting thread we have going here... (the above comment is clearly from Comvoice and so to validate the original authors legitimate complaint I will give my personal 4-year testimony on Comvoice's utter lack of business ethics, professionalism, reliability, know-how, and integrity).

I was with COMVOICE for 4 years and I can personally speak for their complete inability to perform as a professional telecommunications VOIP provider. Comvoice has never stepped up and been accountable for all of the mistakes made on our account which include but is not limed to:

*Firewall gone bad (we went without phones for three days, this happened twice, not to mention the IT expenses we had to pay to manually trouble shoot and the thousands we lost in angry clients not able to get a hold of us)

*Phone Quality - We have 100's (this is no exaggeration) of emails complaining about phone quality; they always blamed it on Qwest until we paid the extra money to run TWO internet lines (one to phones one to computers) and this made a fractional quality improvement (and was $200.00/more a month)

*Faulty Equipment- We had 4-7912 Cisco phones all go out at the same time and we were told by Comvoice that "that kind of thing happens" FOUR phones mysteriously going out????!!,

*Non-agreed contract extension - After trying to cancel our agreement in October last year (7 months early) they tried to charge us around $2300 and then after we settled to stay until contract Expiration they tried to say that we agreed to a 3 year renewal that was in a December change order in the"fine print". Yeah amongst our complete frustration we agreed to a 3 year renewal (unbelievable).

*Outsourced everything - I'm the type of person that likes to speak to on-site personnel that can both speak and understand English. My experience with Comvoice could not have been further from this. Everyone you talk to in billing, customer service etc are out of the Phillipines. There are Roosters for crying out lout crowing (loudly) in the background! These are the guys handling my phone system, my private communications data. Is it secure??, are they supervised from their home-office?? is my social security card number they have secured?, credit card number destroyed after they take it from me for payment???? I have wasted more minutes with this outsourced staff than any other company representative I have ever worked with. I have been told one thing (more times then I can count) and something else done completely different and so on..

I have had this regretful, time wasting, gut wrenching experience with: Erik Knight, John Noble, Darrell Maya, Ben Jackson, Marissa, Haylee and all the others!

Regarding the BBB - My complaint with them is currently closed as UNRESOLVED.

They also have an open claim with the Federal Trade Communications that is being pursued for their actions.

They additionally have an open complaint with the Attorney Generals office regarding this.

I am not one to complain about a company (nor do I have the time) but when a company has hurt my business as much as Comvoice it is not fair for unsuspecting consumers to be unaware of such activities. In NO way is this a comment to sway consumers away but merely to give my personal experience to the public.

I hope this helps somebody!!

JM

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