ConAgra Foods

ConAgra Foods dba Orville Redenbacher Popcorn Orville Redenbacher Gourmet Popcorn Popcorn Bag Catches FIRE, Ruins Microwave, Endangers Family Omaha, N

25th of Mar, 2011 by User268277

This is being put up after a year of frustration, conversations and general disregard for corporate responsibility. Further motivation was provided when they refused to replace my microwave and offered me $30 as a "goodwill" gesture and threatened me with breach of contract/legal action if I disclosed any of this information to anyone. My microwave was ruined by one of ConAgra Foods, Inc. dba Orville Redenbacher's Gourmet Microwave Popcorn bags. It caught on fire, turned the inside of my microwave brown and smoked up my house. It was taken outside immediately, extinguished and then thrown in the garbage. Of course the Claims Management Services Company (Sedgewick CMS), which is on retainer with ConAgra Foods, said that I needed to provide the burnt bag to verify my claim. Needless to say that was not possible. I shared with them all of the pertinent information with them, jumped through hoops, sent the other bags with the box, etc. "Their lab" tested it and it popped wonderfully of course. After eight months they asked for the burnt bag and it was long gone. Mr. Redenbacher was a genius and built an amazing Company through hard work, dedication, continual improvement and a passion for his popcorn. He was growing his own by the age of 12. I am sure Mr. Redenbacher was a very honorable man during his lifetime. If he was still alive there would be no need for this site. He understood customer service. My beef is with ConAgra Foods who unfortunately bought the Orville Redenbacher Company in 1983. As usual the corporate giant has lost touch with the very consumers that put the company on the map in the first place. All of this could have all been avoided if they had just replaced my microwave. It would have cost a mere $115 dollars. This is being released to the media and I am not the only person who has had this experience. Please visit our website and email us your story at .

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Comments

4711 days ago by M.vanerdewyk

Same thing happened to us in just a month or so ago. We still have the burnt popcorn and bag plus the box. They want me to send them everything in a mailer the said they are sending but they aren't sending me the mailer. SOooo I will be calling them and letting them know our local news might find the incidence of microwave fires interesting and their lack of response less than consumer etiquette.