Consumer reviews and reports on scam companies, bad products and services
Custom Window Systems
Custom Window Systems Poor quality, poor manufacturing, limited support Ocala, Florida
12th of Jul, 2011 by User266903
As a private contractor I contacted my supplier to purchase Vinyl Pane windows manufactured by Custom Window Systems for a customer, after taking the measurements I forwarded them to my supplier who contacted Custom Windows Systems to place the order, One week later they were delivered with no problems, installation went smoothly. The next week I ordered another set of windows for another customer, following the same process the windows were delivered the next week , however, one of the windows was manufactured 1/2 inch to wide, after contacting the supplier they contacted Custom Window Systems and had another unit ship out with the correct measurements, upon arriving at the supplier I was called and told the window was still to long, I agreed to try to make it work, upon attempting to install It was discovered that it would be necessary to move the corner column 3/8 of an inch it was also noted the height could be made taller by 1/2 inch. After contacting the supplier he called Custom Window Systems and they told him I should bang the corners of the window frames to make them fit that they would not send another replacement (even though they made it incorrectly a second time) unless I paid for a third window. Since the customer has been with out the windows now for three weeks It became necessary to find a solution to the problem. I agreed to take the incorrectly manufactured window back and make it fit, I can assure you we will not be banging the corners in with a hammer as suggested by customer service people at Custom Window Systems. In closing let me inform Custom Window Systems that I have stopped selling your product and will be cancelling the 6 new orders I have customers waiting for and I will be taking my business to a company that can manufacture their product correctly the first time and offer a policy where mistakes made by the manufacturer will be quickly addressed and resolved in a professional way, Not like the policy used by Custom Window Systems.. If you are a small contractor think twice about purchases from Custom Window Systems, they can quickly destroy your reputation.

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