Consumer reviews and reports on scam companies, bad products and services
Customized Girl
Customized Girl CustomizedGirl fraud, questionable selling practices, rude and hostile management, deceitful Columbus, Ohio
9th of Dec, 2010 by User274098

I placed an order with Customized Girl after receiving an email promotion of "buy one, get one free" on customized tees. I ordered a tee with jewels on the front and one line of script on the back. My total arrived at about $60, but should have been about $45.

I called the company and the rep went over my order and realized I had not chosen the free shipping option. With the help of the rep, I changed the shipping and my order total came to $45.97. I submitted the payment and a screen appeared simply noting that my order was confirmed.

The next day, when I opened my email, there was a receipt confirmation for my Customized Girl order and the amount charged was $65.97. I called the company upon seeing the $20 upcharge but received no call back until I called the company 3 days later.

Upon calling the company, the representative explained that I was charged for the jewels and script on the back of the free shirt which caused the $20 upcharge. I explained that the final amount due shown on the order screen when confirming my order was $45.97. I informed the rep that the advertised cost should be what I was charged and not $65.97. I then asked for the manager. I spoke to the manager, Melissa, who listened to the problem and said that if I had no proof, there was nothing she could do. I informed Melissa that I was on the phone when I finalized my order and that the rep could confirm what I saw on the screen. I gave her the name of the rep and she said she could not honor the $45.97.

I let Melissa know that this was bad business, false advertisement and fraud. When I told her that I could report her to the BBB, she said that she was going to cancel my order. I asked her not to cancel the order as I would go ahead and pay the $20 surcharge as I was on time constraints. She said "No, I am cancelling your order." I said, "It is my request for you not to. She said, "Ok" and hung up.

Fast forward to 12 days later...I called Customized Girl to check on my order as I had not received it yet. The rep informed me that my order had been cancelled. I explained to the rep that this should not be the case. She looked in the notes from my order and said that I had spoken to the manager Melissa and asked me to hold. Melissa picked up and explained that she had cancelled my order, even when I asked her not to because I was unhappy. Unbelievable!

I was waiting on my order to arrive and did not know Melissa had cancelled it. She told me that I had received a refund, which I was unaware of. I looked over my bank account and a refund had indeed been credited on November 26, 2010, 4 days ago without my knowledge. I asked Melissa how she could cancel my order without my authorization and she said "Because you were unhappy and planning to report me to the BBB." I told her that I had not planned on doing so, but since I was waiting on my order that was cancelled without my authorization, I would indeed do so. Melissa hung up on me.

Basically, I feel like Melissa should have honored the charge of $45.97 as the final screen showed that I would be charged when I placed my order on November 18, 2010. Instead of doing the right thing, she cancelled my order without my knowledge. I did not know such rudeness existed amongst company executives that depend on consumer business to thrive. I would not suggest anyone do business with Customized Girl.

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