Cyberpower Inc.Cy

Cyberpower Inc.Cy CyberpowerPC Cyberpower PC Theft, misrepresentation, sleezy, horrible customer service, spiteful, disgusting, incompetent, liars Ba

4th of May, 2011 by User726428

Cyberpower Inc. is the worst computer nightmare imaginable. They sent me the incorrect components, and the ones I received are incompatible with my computer. I ordered this on April 21, 2011, and it is now May 5th and paid $148 for express set up & shipping, and STILL do not have a working computer. I told them they sent me a video card NOT PICTURED in the sale of the item (oh I have screenshots) and this one does not work with my monitor, and I needed an adapter, and wanted that sent & the "rush" fees refunded. I called, was placed on hold several times, and finally spoke with an extremely rude guy in tech support, who said he would send an adapter so I could hook my monitor into the wrong card they sent, and also said he would not refund any part of the express shipping. Gee... why the h*ll did I pay for that? So then, I get an email saying that I REQUESTED a refund on the whole computer & I have to send it back at my own expense PLUS forfeit the $148 in express fees. So, they sent the wrong part, will not make it right, and after I already spent over $1,000 on this thing that won't work - they expect me to eat another $300 in shipping fees? They are the slimiest, rudest, most customer repellent company on the planet. I am looking to get my fees back now from my bank & have already reported these idiots to the BBB. I am fuming at this point. I hope someone can help me. Thanks very much.

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