| Cynergy Data |
| Cynergy Data Pipeline Data PCI DSS Compliance Fee Ripoff Long Island City, New York |
| 27th of Jun, 2011 by User141919 |
| Cynergy Data is totally intertwined at the Director and Officer level with Pipeline Data. Last year they took over handling Payment Card Industry Data Security Standard (PCI DSS) compliance for the Pipeline Data/Paynet Systems merchant account I have had since October, 2006. On December 23, 2010 my account was automatically debited $185 for their yearly PCI DSS compliance fee which should have covered me until December 22, 2011. Without any notification my account was automatically debited again for $185 on June 24, 2011 for a yearly PCI DSS compliance fee that would cover me until June 23, 2012. When I contacted customer support to inquire about the 6-month, double-booking overlap of fees for the period of June 24, 2011 through December 22, 2011 I was told that they had simply re-synched all of their accounts to a June billing cycle ... and sorry, that was just the way it was ... and no credit/refund was due to me. Messages left with customer support management have been ignored. I have researched that complaints should be filed with the U.S. Department of Justice Financial Fraud Enforcement Task Force through the Internet Crime Complaint Center (IC3) that was established by the FBI, the National White Collar Crime Center (NW3C) and the Bureau of Justice Assistance (BJA). The link to their web site and online complaint form is at http://www.ic3.gov/default.aspx |
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| I WILL POST THIS ON AS MAY WEBSITES AS I CAN SO OTHER SMALL BUSINESSES ARE INFORMED AND ARE SAFE FROM THIS TERRIBLE COMPANY. Cynergy Data is the worst company that our business has ever worked with. Everything was great for a year or so when we started our account. Then the fees started getting tacked on to our bill. Some fees were even getting taken out by a company we never did business with (but appearantly Cynergy did)...Charge.com. Then we couldn't get a hold of anyone at Cynergy in a timely manner. I waited 30 minutes to an hour numerous times before I could get thru to someone. Sometimes I just got put into voicemail for a "customer service manager"; who never returned any of my calls. After we finally got sick of the fees and the bad customer service, we cancelled our acct, ...because our contract stated we could...if we cancelled within 30 days of being notified of a new fee that we disputed. Since we couldn't get thru to a real person to cancel our account, I sent letters to the ISO in Chicago, the corporate office of Cynergy, and the bank working with Cynergy (Wells Fargo) to cancel our account. I also closed our business bank accounts so they couldn't rip us off with additional fees anymore. So what did Cynergy do?...they sent all of my personal information and business information right to a collections agency threatening to ruin my person credit (and I have an excellent credit score). So, I've now paid another month of Cynergy service fees for the month after cancelling my account. Plus, Cynergy is trying to collect $495 as a cancellation fee...which according to my contract, should have been negated since I cancelled because I disputed increased fees. So now, if I don't pay this, my personal credit will be damaged. A FEW WORDS FOR YOUR SMALL BUSINESS…… STAY FAR AWAY FROM CYNERGY DATA, CHARGE.COM, AND ANY OF THEIR AFFILIATES. DON'T MAKE THE SAME MISTAKE OUR BUSINESS DID. CYNERGY IS A DIRTY, TERRIBLE COMPANY.THEY HAVE HIDDEN CHARGES, TERRIBLE CUSTOMER SERVICE, AND MAKE IT EXTREMELY DIFFICULT TO GET OUT OF THEIR CONTRACTS (TRAP). THEY ARE A RIP OFF AND A SCAM. |
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