Consumer reviews and reports on scam companies, bad products and services
Dataretrieval.com
Did not return hard drive
9th of Aug, 2011 by jclark6
Seven (7) weeks after dropping off my hard drive at the Atlanta office location to be repaired, the hard drive still has not been returned to me.

The fee to repair the drive was $1200 and the data was successfully recovered after the third week - and having to pay an expedite fee. However, my repeated requests to have the initial hard drive returned to me have gone unanswered.

The customer service is not responsive and will commit to returning a call and then they do not.
Comments
4535 days ago by Paulpeter
The review against the services offered by Dataretrieval.com is unfounded. I've availed their service and I’ve got benefited from them. My western digital wd-500bb drive which had my official records and lot of personal data collapsed. I enquired many where most of them recommended the name of DataRetrieval. I went through their website which the detail about their services and the respective price slabs. But still I decided to compare them with others in the industry and then decide accordingly. It was after enquiring many service providers; I confirmed that the prices quoted by DataRetrieval were very economical.

Now I contacted the company where a customer service representative was very friendly in answering me all about the recovery process. They were very honest. The rep told that accurate price quote can be given only after diagnosing the trouble in the drive, but an approximate range can be given based on whether it is minor or major problem. They told that the price for recovering data starts at $99 if it is a minor problem and increases with the severity. I got convinced with their explanation that was very simple and transparent. I sent my drive to them for diagnosis. They called me back responsively and gave a report that had the details about the problem and solution in my drive. The price they quoted was just $299 and it was very less than what I had planned to spare.

DataRetrieval frequently kept me updated on the progress in recovering the data from my drive through phone calls and emails. They remained on to the price of $299 as quoted and ne'er at any point increase it. Data retrieval didn't fail from their promise of time duration for retrieving data where all my data from my drive was successfully recovered and delivered to me fast. The services of Dataretrievel are 100% reliable. Don't be misled by such groundless review about a reputed company. I thank DataRetrieval for their professional service.
4473 days ago by Npressly
I had a terrible experience with DataRetrieval.com and would highly advise against using their services. The issues with my retrieval were numerous and varied.

I was overcharged by over $300, the deposit amount I put down which was supposed to have been deducted from the final cost; a mistake realized by me, not the company. The entire process took several months to complete. When I followed up on the status 3 weeks after the drive was said to have been shipped, i was told that i hadn't filled out a form which i never received to begin with. Also, the drive was said to have been repaired locally; only later was I told it was sent to Canada, at which point the company attempted to charge to transport the drive. Lastly, the $1, 600 data retrieval which was paid in full, revealed itself to be nothing more than a partial retrieval. At least 1/4 of the files on my drive are empty or unreadable; data which was listed as having been restored in it's entirety. I have exhausted every effort possible to contact the company over 30 times with no reply whatsoever.

With the money spent and the valuable data left unrecovered, I am left only with the opportunity to prevent others from experiencing the same. DO NOT USE DATARETRIEVAL.COM.

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