Consumer reviews and reports on scam companies, bad products and services
Davison Design & Development, Davison Inventegration scam Ripoff Pittsburgh Pennsylvania*Update.. scam Report Investigation: Davison Design and Dev
22nd of Nov, 2005 by User695260
Please, be careful of Davison. They claim to be an invention development company that will take your idea to market, but in actuallity, they are fast talkers that try to seperate people from their money. I submitted a design idea to Davison, over the internet. A couple of days later I received a phone call from the, "Director of New Products". He told me that his team thought it was a great idea and that they would like to work with me to design and develop my idea. They sent me legal looking documents and some impressive looking literature on their company. A week later we spoke again and he told me how their engineers were excited about getting started on my idea and they had been brainstorming on other uses for the product. He had metioned their $685.00 fee previously, but wasn't very pushy about it, until I asked him a very simple question. "Will I be getting a receipt from the accounting dept?" At first he told me that the accounting department didn't give receipts, and my copy of the documents could serve as a receipt for my payment. I told him that I have never done any type of "legitimate" business deal, and didn't get a reciept. He told me that he could hand write a receipt, if I wanted him to, and wanted to know when I was going to send the money.
At this point, I was convinced that something wasn't right, so I wanted to play with him a little. I told him that I was going to send a check, but I wanted to check with an attourney friend of mine to see what he thought. Then he got really helpful, and said that since they really wanted to get started on the project before the holidays, that I could fax my document in and he could take my credit card info over the phone. That way I would have to worry about going to the post office and paying the extra postage. I told him that it wasn't any trouble. He said ok, but leave me a voice mail as soon as you mail the check, so I can be looking for it. Reginald
desoto, Texas
U.S.A.
Comments
4466 days ago by ChiefConsumerAdvocate
To the anonymous blogger,

Customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. From reading your complaint there appears to a communication breakdown and you are upset. We are acknowledging your post so let’s fix this.

In truth, customers are not always right and companies are not always right. The effort to curing issues of concern, listening intently and calmly addressing issues is a role our Chief Consumer Advocate’s office has enthusiastically taken on.

If you are a client, we are sure that you received our initial printed brochure, visited our website and received subsequent materials - all of which thoroughly described our services. In addition, you would have received simply written contracts that clearly describe each service offering and the fees associated with those services. When you have the opportunity please re-review the materials.

One of the things you will notice is that all of our contracts and the disclosure documents that you received said explicitly that we don’t evaluate product ideas. So, if you were thinking that you had the greatest idea in the world, it wasn’t because the company was offering you services or telling you that.

If you still feel as though you did not receive the services that were described to you in writing, you should contact our offices. We try to communicate in a very complete manner while recognizing the fact we are contacted by individuals from all over the world. Sometimes communications can be difficult because of cultural barriers. Thus, the great need to place all of our service offerings in clear and easily understood agreements.

When someone contracts with us for design services, they are contracting to have our company prepare a design and build a sample. Sometimes, the way that a client proposes that a product should look or function is not an efficient or even workable way to make something. Sometimes, clients with little or no design or engineering experience decide that things should be a certain way without having any idea how to make the product or get it to do what they want.

We are proud of the quality of our work and employ the latest technology and quality controls in producing product samples and packaging. If you have an issue with the quality, contact us and we will examine it. Anonymously taking to the internet doesn’t get your problem fixed.

Also, we would like to note that in the past competitors have posted false and malicious complaints about us on the internet. Instead of choosing to compete by offering economical product design, development and packaging services they have chosen to confuse consumers with false information. We don’t know if this person is a client or not because they did not include any contact information, not even an email address. We have found in the past that competitors hide behind “internet handles” rather than out in the open where their own conduct can be questioned. If a real client has a complaint they were really trying to resolve, why would they post anonymously?

Since we don’t know if this blogger is a competitor or not, below is a brief description of the services we offer and the way that we offer them:

Step One: All customers must acknowledge invention development is high risk. In order to do so, each prospective customer is provided with an Affirmative Disclosure and an American Inventors Protection Act disclosure, which includes a description of all of our services and estimated fees. All potential clients must acknowledge that they received and read these disclosures before we accept any idea submission from them. Thereby, we ensure that the general public understands that inventing is time-consuming, costly and rarely results in profit. As a result, none of our clients reasonably can have the impression that inventing is easy and financially rewarding. Inventing can be educational, fun and exciting as long as everyone keeps in mind that there are no guarantees that profits are imminent.

Step Two: Pre-Development Service Offer: After receipt of an invention idea we could offer to perform preliminary design research services on the project. This would include researching prior patents and other products that are for sale or have been for sale that are similar to the one submitted. Any service offer made to a potential client is made in writing. Therefore, consumers are assured of exactly what services they are purchasing and when they will receive them.

Step Three: Invention Prototype Services Offer: If the inventor does not have a professional quality sample for use, we can perform one or more services, including brainstorming new product designs, designing components, creating prototypes, building working models, virtual reality renderings, and complete product graphics and packaging. Again, any service offerings are outlined in a written contractual format. Therefore, clients are assured of exactly what services they are purchasing.

Step Four: Licensing Representation: Once projects are designed, built and packaged our team presents them to companies for licensing consideration

The above is a basic outline of how our company does business. Clearly, all of our services are provided with full risk disclosures and on a written contract basis only. If you are ever contemplating any development services, we hope that you will consider us. We think that you will find our prices to be very reasonable for the services we offer.

For over 20 years, we have helped people prepare and present their ideas to corporations and manufacturers to see if they would be willing to license the product ideas. Our exclusive idea to product method is responsible for more products on the store shelves than any other competitor in this industry.

Quick facts about our company and our process

We are based in Pittsburgh, PA and work with clients from around the world.

We have been in business since 1989.

Our company’s products have been sold by over 1, 000 stores & online retailers.

Our staff designs products for both individuals and corporate clients.

We have over 250 staff members.

Our staff has won numerous design awards for innovative product designs.

We are a member of the Online Business Bureau.

Our services include research, prototype development, and packaging design.

We hope you found the above helpful, but if you want additional information on anything concerning the company, please email [email protected]

CCA

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