|
| Digi Resources LLC Digitalgiftstore.com Fraud, False Advertising, Canceled Order, Lied Internet |
| 29th of Dec, 2011 by User721184 |
| I ordered a watch (Movado 2600075 Series 800 Subsea Gents Bracelet Watch) from DigitalGiftStore.com on 12/18/11. This is a terrible company to do business with. They claim that they keep their online inventory updated. They showed this item as in-stock, shipping within 2-3 days, upon my order, and then emailed me the following day telling it me it was not in-stock but could be pre-ordered to be received in 2-3 weeks. Regardless, it was still showing as in-stock on the website. I agreed to the pre-order and later received an email confirmation stating that my credit card was charged and my order had already shipped. The email instructed me to track the package via UPS. My attempts in doing so showed no shipping record with UPS, but UPS stated that the package could take a couple of days to enter the tracking system. I was never able to track it and 4 days later, I was notified by DigitalGiftStore.com that my order never shipped as I was told and, instead, that it was cancelled due to lack of product inventory. I explained that I did not want to cancel the order but I was given no choice and told that my order would not be fulfilled. This notice came 2 days before Christmas. The customer service representative was very rude and did not understand why I was unhappy by the fact that this process took up nearly the entire week before Christmas, only to have my order confirmed as shipped and then cancelled against my wishes. I re-checked the DigitalGiftStore.com website and the watch was still showing as in-stock and available, shipping in 2-3 days, but at a price $80 higher than it was when I ordered it. It still shows this way and I have been inquiring about the availability, as all I wanted was the watch for my husband. I have received no responses to my numerous inquiries to DigitalGiftStore.com's customer service team or from the original representative I worked with. This company blamed the cancellation on manufacturer delay and production issues. After a week of DigitalGiftStore.com showing the watch as availaible and ready to ship, I contacted the manufacturer. I was told that there were no production delays and that the item was available for wholesale and retail sales; however, the price may have increased and the retailer may not have wanted to sell it to me for the discounted price, even though they advertised it. They have not responded to my customer service issues but, still, I manage to receive several emails a day from DigitalGiftStore asking me to answer questions about the watch I received, as well as requesting my action in confirming myself to be a "trusted reference" for this company. No way! I never received anything but a hard time from DigitalGiftStore.com! I am a VERY frequent online shopper and have never had the unfortunate displeasure of working with a company as awful as this one. Any potential savings they offer is not close to being worth their lack of ethics and ridiculous hassles. Their inaccurate information caused me to miss a sale and shipping deadline with another company that had the watch in-stock at a slightly higher price. In the end, DigitalGiftStore.com claims that they do not even have the product available for order, even though they are still advertising it for sale. This is irresponsible, unethical and a very poor method of attempting to do business. |
|
|
|
Post your Comment
|
|
|
