DigiExpress, Inc.

Illegal Behavior

31st of Oct, 2011 by rayted32

This company has ceased communication with me after failing to replace the aluminum backplate with an Apple-compatible backplate for my iPad2...leaving me without the ability to use my magnetized Apple Smart Cover. Additionally, because they opened the iPad up a total of three times because they failed to provide a 64Gb backplate, instead adding a 16Gb version, the display is improperly sealed to the backplate and...has no chance of ever being sealed properly.

So, I am left with an essentially broken iPad2 which has a much-lowered market value were I to sell it.

Additionally, they threatened to return my iPad back to me in pieces. The next day, they then offered to replace both the DISPLAY and the BACKPLATE, but insisted that I take responsibility if their heating up of the computing digitizer causes the iPad2 to be "fried". Of course, I said no way.

This company should not be your primary source for iPad repair. Their behavior is inappropriate and illegal, in this case. They refuse to correct this problem.

To see the entire exchange of emails, go here: https://sites.google.com/site/digiexpressincemails/

Track this Report 0 Comment | Post a Comment