Discount Body Parts US Auto Parts Worst Experience ever Internet

10th of Oct, 2011 by User276550

This company is horrible, avoid at all costs. I ordered 3 parts for the front bumper on my truck, a chrome bumper and top and bottom plastic covers.
All parts were shown as in stock on their web site, so I placed the order. I got an email an hour later saying my credit card had been approved and I was charged for the items. One hour later I get an email saying that the chrome bumper was out of stock but they were sending the 2 plastic covers. I immediately called them and told them I donâ€™t want the plastic covers unless they could send the bumper also. They said the bumper was no longer available. I told them to cancel the order and credit my card back. I also sent them an email telling them to cancel the order. Two days later I get an email giving me the Fedex tracking numbers for the parts even though I canceled the order. I spent the next week sending emails to customer service and spent countless hours on hold without any real help. Then parts showed up on my door step a few days later. I called my Credit Card Company and disputed the charges. I then get an email from them saying to send the items back and they would give me my money back if I send the items back using their RA form and shipping methods. I then noticed they were charging me a 10% restocking fee on the RA form, can you believe that. They mess up the whole order and they want to penalize me!! At that point I called Fedex to come back out and pick up the package and told them I refuse the order. Three weeks after this whole ordeal began I finally got my money back via the dispute with my credit card company. Just for grins I went back to their web site today and it shows the same bumper I wanted as being in stock. All these people are doing is lying and stealing from people. If the authorities would get involved Iâ€™m sure they would be put out of business and the owners put in jail.

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Comments

4385 days ago by Badassdonzi

DISCOUNT BODY PARTS ARE THE WORST COMPANY I HAVE EVER DELT WITH IT HAS BEEN 16 DAYS SINCE I PLACED A ORDER WITH THEM AND STILL NO PART! IF I NEW THIS FROM THE BEGINING I WOULD DEAL WITH SOME ONE ELSE. WHEN I CALL THE COSTOMER SERVICE PHONE NUMBER IN THE PHILLIPENS, THEY CAN HARDLY SPEEK ENGLISH, AND DONT UNDERSTAND A WORD YOU SAY TO THEM. THEY ARE VERY QUICK TO TAKE YOUR MONEY AND GOD KNOWS WHEN I WILL EVER RECIEVE A PART FROM THEM. IN MY RESURCH I HAVE FOUND OUT THAT J.C. WITNEY OWNS THIS COMPANY AND OUT SOURCE THE CUSTOMER SERVICE TO THE PHILIPENS.DO YOURSELF A FAVOR AND BUY SOMEWHERE ELSE !!