DOLLAR RENT-A-CAR

Dollar Rent-A-Car Dollar Rent-A-Car rented me a bad car and charged me $673.80 for damages I had nothing to do with Internet

12th of May, 2011 by User903757

I rented a defective car from Dollar Rent-A-Car at the airport in Santiago, Dominican Republic on December 31, 2010. The man who rented it to me told me that it had a shaking problem at high speed but I would be fine. They had no other cars available except a standard shifting car. The shaking problem was terrible and I was forced to drive at slower speeds. After a few days, I couldn't take it anymore and I returned to the car rental location to switch to a better car. About a month after I returned from my vacation, I noticed that they drafted my bank account for $673.80 in addition to the $382.65 I paid to rent the car for a week. The information in their report contained false information. They were obviously trying to stick me with this cars damages. I have three witnesses who rode with me in that car who can verify that that car was already in very bad condition when I rented it. I also lost about $300 in phone charges trying to resolve this issue with them. (I was unaware I was being charged heavily for the international phone calls until I received my phone bill.) I even tried talking to the company headquarters and got nowhere. They sent me an email basically saying that the charges were justified and their paperwork falsely accuses me of causing the damages by hitting a speed bump. They have been very difficult to contact by phone and have neglected to respond to many of my emails as well.

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