|Dr. Victor L. Marchione's Inner Circle Membership|
|Check deposited by Lombardi Publishing without registering for membership |
|1st of Sep, 2011 by clang |
|My 86 year old father believes in these "online doctors" and paid $395.00 for a membership in Dr. Marchione's Inner Circle. The check was to be made payable to Lombardi Publishing Corp in Ontario Canada. Dr. Marchione is from New Jersey and is a pulmonary specialist. The "Inner Circle" consists of 5 doctors. My father failed to write on the memo line of the check that the money was for this membership. Lombardi Publishing did not follow up to see what the check was for but instead deposited it. As my father was still receiving emails to join the "Inner Circle" he wondered what had happened to his $395.00. Unfortunately, this was all from June 2010 so now I am his daughter assisting him in trying to get to the bottom of all of this. We sent a letter with the details of the problem as well as a copy of the cancelled check. We have placed phone calls to Lombardi Publishing Corp. and were told we now need to provide a copy of his bank statement as proof. I advised 'Rick' at Lombardi Pub. Co. that the cancelled check is proof enough and that we want a refund or proof of purchase of the membership to the "Inner Circle". We also mailed a copy of the letter & cancelled check to Dr. Victor L. Marchione in NJ. Now I am making phone calls to Dr. Marchione in NJ and the call always goes to voice mail. As of Sept. 1/11 I have made 2 calls without a response. I am ready to make a complaint to the BBB regarding Lombardi and Dr. Marchione. I wonder if Dr. Marchione is aware that Lombardi Publishing Corp. is nothing but a scam...especially of the elderly.|
|Our objective is to help our customers reach their goals via financial security, financial independence or physical well-being. We publish several hundred information products and periodicals. It is our goal to provide all of our subscribers with an extremely positive experience in regards to every aspect of our service.|
In response to this comment, please know that we attempted to resolve this concern during multiple telephone interactions with the poster of this comment over the previous few weeks. Progress has been difficult, as the poster of this comment has been verbally abusive towards our staff, and has blatantly disregarded requests to provide us with proof of the documentation, allegedly sent well over 1-year ago. Furthermore, the poster of this comment is not the registered account holder, and is unwilling to provide us with any documentation indicating that they have legal authority to govern the account holder’s affairs, let alone accept a refund on their behalf. Our requests and attempts to discuss this situation with the account holder have been ignored.
This being said, we welcome the opportunity to address this concern in a professional manner, preserving the dignity of our staff and customer. We are willing to work with the registered account holder and/or a person with legally appointed jurisdiction to act on the account holder’s behalf to resolve the matter in an appropriate forum.
To expedite a solution, please have this person fax the information we requested to 905-856-9416. Thank you in advance for allowing us the opportunity to resolve this situation.
We have served over one million customers in 141 countries, we have been in business since 1986 and we have an A rating with the Better Business Bureau
|Guess what? You are not registered with the BBB. And I would presume that there people in 141 countries being ripped off.|
|Please know that we take great pride in our products, and in our Customer Service. |
As we discussed before you posted this comment - we agreed to extend ourselves to provide a FULL REFUND even though - in this case - one wasn't warranted. We feel that we truly went above and beyond to resolve this situation, and we trust that this matter is now resolved.
In the future, we respectfully request for you to contact us directly, should you feel the need to voice any comments or concerns about our company, our products, or our services.
|I paid $29.95 for the Doctors Health Press e-Bulletins by Dr. Marchione and fellow doctors. For the most part, I appreciate the e-bulletins and find them informative and helpful. |
However, I am repeatedly pestered by HELEN MARTYRE, publisher of LOMBARDI PRESS, who, under the guise of the "Doctors Health Press", sends me unwanted emails regarding economic and political crises or because I've "failed" to respond to (numerous & interminable) videos or some offer. I have emailed her, asking her to stop, or to refund my money and cancel my subscription, of course, I've gotten nowhere.
I don't know if Dr. Marchione knows what's going on with Lombardi Press either, but he should. Otherwise, I have to assume he's part of this annoying scam and I am close to unsubscribing from his e Bulletins (they already got my money, so what do they care?) and blocking any more emails from Lombardi Press.
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