Empire Today - Hackensack NJ They never showed up! South Hackensack, New Jersey

11th of Nov, 2011 by User685588

We ordered extensive carpeting and flooring, from the Hackensack Empire Today, a couple of weeks before needing it installed. In the ensuing time, we took time off work and incurred the expense of getting a handyman, in to make certain everything was to the sales person's specifications. They confirmed the installation date on our call to them, three days prior. We were told that the installers were expected to be there at 8 AM, but if we don't see them by 10:30 we should call to check the revised time. The day before the scheduled install, we again took time off work, unpacked every item from the furniture, moved everything out that we could move ourselves and disconnected all electronics. There was no place to move, what with all the repositioned furniture, and not even a TV to watch all the Empire Today commercials promising you excellent service.. Guess what? At 9:40 on the morning of the installation we get a call saying that they had overbooked for that day and couldn't make it. Obviously, they had to know this before the morning of the install and could have called earlier. They just didn't care. If you live in New Jersey, please note that Empire must notify you in writing if they can't make an installation date. The customer has the option of accepting a revised date, or (our option) canceling the order with a full refund of any deposits. Good luck.

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