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| Exact Car Care Services Exact Auto,Exact of Canton, Exact Car Care Beware! Unprofessional Owner and Employees! Internet |
| 3rd of Jan, 2012 by User179925 |
| We were referred by someone who knows Charlie Kovach. My inital call was answered by a bob or dan.The person on the phone mumbled the name when I asked who I was speaking to.(But it sounded like Mr.Kovach) I explained to the worker that we needed a quote and were referred by a friend. You could tell he was in a hurry. I explained that we recently tried to take our vechicle to a tire shop for an alignment, it but could not be done due to the wheel bearing being bad. I explained that we just replaced the Wheel bearing. Having to take it somewhere to be "pressed" on. He quoted us for parts and labor at $290.oo. He said to drop it off in the A.M. the following week. We did. My wife went in and signed papers. (After all its her truck.) We leftand went home. Later that evening we get a call from Charlie Kovach (the owner) and he tells us that the wheel bearing is fine. He will test drive the vechicle to see where the problem might be. He tells us he will call us back. We wait. We call 5 times; between 3:45 and 7 pm. Not a single person answers the phone. He keeps the vechile over night without any communication what so ever. I call Exact Car Care the next day asking the person on the phone whom am I speaking too? Charlie confirms that he is Charlie. (Not Mr.Kovach or the Owner) And when asked if he is the owner he gets an attitude and is like "Whats up? Whose this." I explain I have a couple of issues with him. He then replies "Lets go!"..I was taken back. I tried to explain my problem and he talked over me. And says "Heres what YOUR gonna do" "Your gonna pay me for the job that Ive done on your vechicle" I confront him about being unprofessional about keeping the vechicle overnight without letting us know and he says "Oh" (like no big deal) We needed that vechicle for a trip to the hospital the next day. He explained that he replaced the wheel bearing that we initailly thought was the problem. I was mad. He and I both agreed on the phone the night before that if it did not need replaced then why bother. I then reminded him of our conversation. And he said he was only going to do the work we signed for. Now in my opinion; This is VERY unprofessional. He KNEW the problem and avoided fixing it. And wasted his time and our money fixing something that didnt need fixed. I told him not to repair the front wheel bearing. That we would ask someone else to do it. We are demanding a diagnosis report, a warranty, and our old part back.Ive filed with the BBB and a few other organizations to try and keep others from wasting their time and money. |
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