Consumer reviews and reports on scam companies, bad products and services
Farstone Technologies, Inc FarStone Technology, Inc Scum Bags, scam Artists, Liars, Santa Fe Springs, California
3rd of Nov, 2011 by User912097
This company sells software to backup your computer. It "gurantees" support in two days if you have a valid serial number and Registration ID. I purchased a program called RestoreIT 7 and have both the valid serial number and the Registration ID. I also have 6 months left on a Support and Maintenance Agreement. A rational person would conclude that this would allow me to get support. Over the past two weeks I have filled in their support ticket with all the required information. Immetiately after submitting the information, a form letter arrives saying if you do not hear from them in 2 days, you should resubmit the ticket. After waiting 2 days and resubmitting, the same form letter arrives. This has happened to me 7 times over the past 2 weeks. I even emailed the company headquarters in CA, but they did not even respond. I just noticed that BBB even gave them an "F" for not responding to complalints. Their products are sold all over the Internet. Stay away from them if there is a possibility you may ever need support.
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