| First House Financial |
| First House Financial Charged me a monthly fee of $9.95 without my knowledge, never sent any information, terrible customer service, etc etc. Santa C |
| 11th of Aug, 2011 by User795496 |
I was looking for housing in a new area, and saw a listing but could not view it without speaking with First House Financial. When I spoke with the representative she told me that they would need to charge me a one-time fee of $1.00 to view the listing information. Needless to say, I received nothing via mail or e-mail regarding the listing. Not only that, my credit card was being charged $9.95 per month with an automatic renew. When I first found this out, I tried to contact them and nobody would answer the phone, they just quickly hung up on me. Then I tried to contact my bank to let them know, the only thing my bank said is if they charge me again they will notify me immediately. You guessed it, they charged me again this month the same $9.95 per month for a service I never received or agreed upon. All I wanted was to view a single listing. When I tried calling back this time, I spoke with Samantha in Customer Service. She was extremely rude, and at one point asked me very rudely, "Sir, do you want to cancel your service or not?" I was shocked! Not only was I trying to get to the bottom of what was going on, she wanted nothing to do with me and did not want to help. After she hung up on me, I called her back and got her after waiting on hold for 25 minutes. She said there was a $5.00 cancellation fee. I was upside myself when I heard that and told her the situation that I had gone through, she didn't care and told me everything is non-refundable. Yet again, I never received any information, nothing, just got charged the following: $1.00 to (supposedly) see the listing
$9.95 per month for 2 months for ???? Nothing!
$5.00 to cancel (to cancel me paying them more money) From top to bottom this company is a scam, I'm out about $25.00 which isn't the big deal, it's the principal, and now that I've reported them it feels a little better. |
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HEY I THINK THE BETTER BEREAU BUSINESS NEEDS TO STEP IN AND CLOSE DOWN FIRST HOUSE FINANCIAL . THEY ARE SOME CON ARTIST. THEY HAVE PEOPLE WORKING THERE AS CUSTOMER SERVICE MEMBERS WHO ARE LIARS AND THIEVES. I CANT UNDERSTAND HOW THEY SLEEP AT NIGHT KNOWING THAT THEY RIP PEOPLE OF LIKE THAT . YESTERDAY I WAS LOOKING ON CRAIGLIST FOR AN APARTMENT LOW AND BEHOLD I FOUND THAT ONE BUT BEFORE I DO ANYTHING I HAD TO CONTACT FHF. THEY CHARGE ME $1 DOLLAR. THE REP SAID IF I DONT LIKE THE SERVICE THE DOLLAR IS REFUNDABLE WHICH I FOUNFD OUT THE NEXT DAY WAS A LIE
SO I ASK TO CANCEL AND THEY CHARGE ME A FIVE DOLLAR FEE. IT MAY SOUND CHEAP BUT THAT IS SIX DOLLARS I WORKED VERY HARD FOR
THEY ARE NOTHING BUT LIARS AND THIEVES THATS WHY THEY WILL NEVER SEE THEIR WAY AGAIN
THEY MESS WITH THE WRONG PERSON TODAY
FROM JASMIN MORAIN |
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