Frost Cutlery

Frost Cutlery The Customer is not always right..... Chatanooga, Tennessee

3rd of May, 2011 by User602909

I recently ordered 8 Frost Cutlery pocket knives that were supposed to be inscribed. I found that one of the knives had blank blades, with no inscription. I called Smokey Mountain Knife Works to see what could be done. They gave me the number to Frost Cutlery and told me to ask for Lori. I did this and told Lori of my predicament. She said that they could only send me a replacement knife if I first sent the knife back to them, at my expense. The knife would never get to me in time for the presentation. I asked that she "Overnight" one to me with a return label to ship it back, since it was their mistake and not mine. She was very arrogant and even tried to say that I should have sent it back to Smokey Mountain Knife Works, since they have a warranty period. It was not SMKW's mistake, it was Frost's mistake. Needless to say they were uncaring and unbending, so I won't be able to present 8 men with the same pocket knife May 7th. They had my money and didn't care about any future purchases by me......so, they will get none.

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