Consumer reviews and reports on scam companies, bad products and services
Fuchsia Mcinerney Pearse Street Consulting Inc Fuchsia McInerney Charged $34,000.00 to build a website which is not fit for purpose and which breaches
10th of Oct, 2011 by User149287
In September 2010 Jamie Sprenger requested Fuchsia McInerney of Pearse Street Cunsulting Inc, Massachusetts to build a website for her. The website, www.bilingualchat.com. The price agreed was $34,000.00 Bilingual Chat was designed by Jamie to be an online community of people around the globe who are learning foreign languages, to help others learn about their native languages and to learn about international culture and travel. The site would encompass chatrooms and video and voice communication for all people and be completely inclusive . After a period of seven months of work the website was launched but soon proved unfit for purpose as the functionality of the site did not reflect the initial design statement. The website exists in contravention of US and international law as it is totally inaccessable to those who have dissabilities which defeates the original inclusive ideals of the website. The site contains Thousands of coding errors, confirmed by W3C, the organisation set up by Tim Berners Lee to assist with the clean up of HTML coding of world wide websites. Pearse Street have stated that W3C compliance was not a part of the contract and therefore do not recognise it. I wonder what Mr Berners Lee would say about this? The website has collected opinions from professional developers from half way round the world and comments range from "this is a complete scam" to "an average 15 year old could write better code than this" The investment hoped for at release date is now declining and the $34,000.00 dollars of family money which has been put into the project is pushing Jamies family to the brink. One young ladies dream has been shattered by the ineptitude of another young lady who believes she is a leading light in the development of world social networking. Buyer beware, web building is like the wild west and you must look out for comming of the medicine woman Fuchsia
Comments
4548 days ago by Pearse Street, Inc.
To our knowledge, the above report was not posted by Ms. Jamie Sprenger, the owner of Bilingual Chat, and the person whom engaged our company in a social network development contract. In an email dated October 13th of this year, Ms. Sprenger sent a personal reply to our attorney addressing the post above, as well as others of a similar nature:

"Clive has acted entirely of his own accord in this matter and I have forbidden him from acting further as I can see the damage that this could do to ongoing negotiations with Fuchsia. I have stated quite clearly to him that the public accusations he has made are not endorsed by me. He has acted as an outsider and has taken action which I would not have. He has agreed to this and will not interfere further without consent. - Jamie Sprenger"

With regard to the specific claims made here, as with any custom website development, occasional errors and problems with bilingualchat.com emerged post-launch. When notified of these errors, our team attempted or offered to address them under the terms of our warranty. At no point during the design or development, however, did Ms. Sprenger express discontent with the site's features or our work for her. Our communications were frequent and professional. The design of the site was taken as a result of her initial aesthetic requests and subsequent feedback to our mockups. All designs were approved prior to implementation on the site, and over the course of several months of development, the website remained available for her to fully test the features and provide feedback.

However, four months after the site's public launch, Ms. Sprenger suddenly informed our company that she was displeased with the final product and demanded a number of changes be made. Some demands related to minor errors and problems, which we offered to have fixed under the warranty. Some demands, however, related to significant changes which were not part of the original contract. As one example, Ms. Sprenger demanded that the site be made compliant with “Section 508” because, according to her, to not do so would be against U.S. law. Not only is this not true –- Section 508 applies only to U.S. federal agencies (www.section508.gov) –- but it’s immaterial: if Ms. Sprenger has wanted the site to be compliant with Section 508 (or other similar laws), she should have included this in the contract. (We were not told of any intent to market to government institutions and, if we had known, our proposal would have reflected the work.) Even if you presume she was not aware of this possibility when the contract was signed, her expectation that we should add it after, with no further development fee, was clearly unreasonable.

Our company has been attentive and responsive to Ms. Sprenger, explaining technical and contractual limitations to those requests that we were not able to carry out. We were fully ready and able to address warranty-related items, but were prohibited from doing this work unless we also agreed to complete the many features that were not contracted for, but were now being demanded.

Contrary to the portrayal of our business in this report, Pearse Street has been the leader in custom social network development for several years. We provide a turnkey solution for our clients, from branding to custom feature development to marketing services if they opt for them. We have served hundreds of clients, and we have many positive testimonials written by professional clients whose working relationships we strongly value. A sampling of these can be found here: http://www.linkedin.com/in/pearsestreet

Any questions or concerns with regard to this report can be submitted directly to the CEO, Fuchsia McInerney at [email protected].

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