Consumer reviews and reports on scam companies, bad products and services
Gainsaver
Gainsaver Beware of Customer Service Agents who made promises they cannot fulfill! Long beach, California
28th of Dec, 2010 by User363403
When my son got a new computer, I decided I should have one, too, but a refurbished one would do. Gainsaver promised excellent customer service and additional discounts if ordered within a limited time frame.


I ordered, but realized I had made a mistake, and contacted the company immediately. Since the computer was on its way to me already, I was promised a refund if I mailed it back right away. Three customer service agents, in three separate phone calls, assured me that my credit card would be refunded the full $1156.00 for the computer. I got confirmation emails that the return was received, and a confirmation email that I would receive the refund.


A month later, no refund. I telephoned again. This time, the customer service agent yelled at me, hung up on me, and told me that she would erase my account so that I would have no refund, no store credit, and I could just sue them! I was dumbfounded. I said, I am not threatening to sue, and I am not upset -- I just want to work this out. I never raised my voice (the whole time I was thinking that I hope this phone call was being recorded because it was so unbelievable!), but she refused to let me speak to anyone else, and hung up the phone.


I send a letter to the president of the company after an unsuccessful attempt at resolution through a credit card dispute. The letter was returned "Return to Sender" -- not sure why. Now I am out $1156.00 and I may have to take legal steps, even though I do not want to do that.


Do NOT buy from this company! Their customer service representatives either lie or threaten you -- that is my experience of every one of the 5 with whom I spoke.

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